New company took over and outlook now having issues

I also am having huge issues since email changed to Brightspeed. I lost my email on my ipad, but somehow got it back by deleting account and re-entering it. However, when I try to send a message, I can’t type in the message box. It lets me type in email address of sendee, and subject, but I cannot get cursor to show up in message box. The keyboard refuses to open. Also, my contacts all disappeared, and a whole bunch of incoming emails showed up days after they were sent. Brightspeed tech support was useless.

I actually think the email issues are coming from the upgrade Centurylink did on 24 OCT. I have the Microsoft package that included Outlook and everything was fine until Centurylink did the upgrade. Centurylink needs to fix the issue for many to include so many of us who have Outlook. The lady called me back today after I left a message but didn't stay on long and then said she had a call from her mom and would call me back but did not. My Outlook was fine until Centurylink's upgrade. I am sorry you are also having issues and I would suggest PMing Centurylink and stay on them.

Thanks. I kind of have it working to at least be able to type in the message box again, but there are tons of other issues that were not present in the old email setup. I made out a ticket for tech help, but no response so far. I don’t know why almost half the viewing field has ro be taken up by ads and the folder box. When I inquired, A person told me that a “premium” version would be available at cost with no ads. Come on!

Well you are doing better than I am. My Outlook is still a mess and not doing as it should. Centurylink has really messed things up and I will be on the phone again with the lady who said she'd call me back in 30 minutes and never called back. I am sure she is busy though which shows a lot of people are having issues.

Bright that took over Centurytel is an absolute Joke & disgrace. We have also sent messages & nothing has been done to correct the problem. It has caused us a lot of problems & cost us a lot & caused immense aggravation & heartache. No one will own up & correct the problems. Yes, a number of things have been re-arranged for us too. Some e-mails that are sent by know associates that we have worked with for years no longer come through to the main Centurytel e-mail site, some come through to the Outlook on our other computer, some never come through at all. Plenty of scam comes through though. Then some good things that we have received from good folks for years, goes to scam. We just discovered that things were not coming through when someone called us & asked us why we were not responding in a timely manner & we had always made a big deal about responding promptly, for years & years. Thank God they called us & we discovered it. Lord only knows if there are any we did not discover. We had to send messages out to all of our associates to call if we did not respond & make them aware of the issue. It was extremely embarrassing. We let Centurytel know & also filled out the form on Bright as we cannot call them directly or e-mail them. They should be ashamed of themselves. I wonder what would happen if we refused to pay the bill...........They were happy to send us a bill & announce their name.........