New company took over and outlook now having issues

Anonymous
2022-10-25T15:24:26+00:00

I was with Centurylink. They forced me to have Brightspeed. I was assured nothing would be affected. They were wrong. I have never used webmail and have always had my webmail forwarded to my Outlook that I had bought. Since Brightspeed has taken over I am having issues. My Outlook 2021 from Microsoft keeps synchronizing and I my emails either won't go out or take forever to come in or go out and it keeps saying synchronizing folders and I have no clue what that means and why today it started doing that. Brightspeed is no help. Centurylink helped me with the POP info to put in and swore there would be no issues but no longer will talk to me since they said I am a Brightspeed customer and I can't talk to anyone with Microsoft. I don't know why this suddenly started today and Brightspeed had no answers and basically just said good luck. I have work emails that I forward to my outlook so I can print to do my teleworking. It's been over 3 hours and I don't even know why synchronizing is or why it's doing this. HELP. I need it to stop doing that and for my emails to come and go quickly like they were doing yesterday. Any ideas or help anyone can give me.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-11-03T17:31:25+00:00

    Hello...it is intermittent or none at all. I actually had someone from centurylink call me earlier. She did a zoom to look at my stuff and it seemed to be working after that and I reput the password in as she requested but now...back to if I reply...nothing comes in. Even a new email from my nephew not coming in. She is going to call me back on Tuesday to see how things are going. I got excited and thought they were fixed but clearly not. I am going to try the reboot of modem buy unplugging and counting and plugging back in. I don't need to touch the ethernets though, right? I can just undo from the back of the modem but have to be out of everything I would assume. I hate to sound dumb, It just don't know how these things work.

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  2. Anonymous
    2022-11-03T17:49:22+00:00

    Here is also something odd I have noticed. If I have Outlook open...and then open Webmail...and then close webmail...that is when the emails seem to come in to Outlook. Makes no sense at all.

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  3. Anonymous
    2022-11-03T18:02:47+00:00

    I just pull the modem plug from the wall and wait a minute then plug it back in. Takes a couple of minutes for the modem to reboot. This whole thing is such a clusterXXXX. I'm no genius on computers; but know enough to get myself into trouble.

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  4. Anonymous
    2022-11-03T18:17:45+00:00

    Thank you not only for the response for the laugh with your last sentence!! I had an email come in that took 40 minutes from the time my nephew sent it. Seems like for emails to come in, I have to open webmail and then close it and then they show up in Outlook. You are correct...this whole thing is a clusterXXXX. Even the woman helping me said so. I was just shocked a human being called me to be honest.

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  5. Anonymous
    2022-11-03T19:13:58+00:00

    So, that says your Outlook can connect (and has the correct credentials), but not reliably.

    If you can, please execute the following command in a Windows "cmd" or "powershell" window:

    tracert mail.centrylink.net

    The output should be a table of 6-10 rows that starts with 1 or 2 rows with "modem.domain [192.168.0.1]" in col 5.

    The final row should have mail.centurylink.net or lumen.pangia.biz in col 5, but will probably have "209.67.129.100" because of the reverse DNS lookup failure I mentioned earlier.

    If this succeeds, look at the numbers in columns 2-4. Row 1 should be "<1 ms". There should be a few rows with "20-30 ms". The rest of the rows should be" 80-90 ms".

    Execute this command several times to see if the times are consistent.

    In addition to this, could you please check your Outlook "server" settings for one that indicates how often it should check for new mail. A reasonable number is every 10 minutes for a laptop (to conserve battery), but can be more often for a desktop.

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