New company took over and outlook now having issues

Anonymous
2022-10-25T15:24:26+00:00

I was with Centurylink. They forced me to have Brightspeed. I was assured nothing would be affected. They were wrong. I have never used webmail and have always had my webmail forwarded to my Outlook that I had bought. Since Brightspeed has taken over I am having issues. My Outlook 2021 from Microsoft keeps synchronizing and I my emails either won't go out or take forever to come in or go out and it keeps saying synchronizing folders and I have no clue what that means and why today it started doing that. Brightspeed is no help. Centurylink helped me with the POP info to put in and swore there would be no issues but no longer will talk to me since they said I am a Brightspeed customer and I can't talk to anyone with Microsoft. I don't know why this suddenly started today and Brightspeed had no answers and basically just said good luck. I have work emails that I forward to my outlook so I can print to do my teleworking. It's been over 3 hours and I don't even know why synchronizing is or why it's doing this. HELP. I need it to stop doing that and for my emails to come and go quickly like they were doing yesterday. Any ideas or help anyone can give me.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-10-25T16:38:11+00:00

    Hello Janice

    I'm Diane, a Microsoft 365 Apps & Services MVP and I'll try to help you today.

    Did you remove the account from outlook and add it back?

    Is the brightspeed account added to outlook as POP or IMAP? Go to File > Account Settings > Account Settings. The account type is to the right of the email address.

    Sync issues sounds like it is IMAP. If you want it set up as POP, remove the account and add it back using manual set up - after entering the address in the (mostly) white dialog, click on Advanced Options and check to use manual set up before clicking on connect.

    Assuming your address is in centurylink.net domain, your POP account settings should be:

    Incoming server (choose one)

    POP: pop.centurylink.net, Port: 995, Security: SSL

    IMAP: mail.centurylink.net, Port: 993, Security: SSL

    Outgoing server

    SMTP: smtp.centurylink.net, Port 587 TLS if available

    -- Diane

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  2. Anonymous
    2022-10-25T16:32:35+00:00

    MS outlook uses auto setup to add the mail account only requires the email address & its password, no settings are shown/used

    https://www.centurylink.com/home/help/brightspeed-faq.html

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