New company took over and outlook now having issues

Anonymous
2022-10-25T15:24:26+00:00

I was with Centurylink. They forced me to have Brightspeed. I was assured nothing would be affected. They were wrong. I have never used webmail and have always had my webmail forwarded to my Outlook that I had bought. Since Brightspeed has taken over I am having issues. My Outlook 2021 from Microsoft keeps synchronizing and I my emails either won't go out or take forever to come in or go out and it keeps saying synchronizing folders and I have no clue what that means and why today it started doing that. Brightspeed is no help. Centurylink helped me with the POP info to put in and swore there would be no issues but no longer will talk to me since they said I am a Brightspeed customer and I can't talk to anyone with Microsoft. I don't know why this suddenly started today and Brightspeed had no answers and basically just said good luck. I have work emails that I forward to my outlook so I can print to do my teleworking. It's been over 3 hours and I don't even know why synchronizing is or why it's doing this. HELP. I need it to stop doing that and for my emails to come and go quickly like they were doing yesterday. Any ideas or help anyone can give me.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-10-26T12:55:02+00:00

    >>

    IMAP was what you had said for incoming.

    <<

    Your account is added as an IMAP account - that is why you have the sync issues. POP is download inbox only, IMAP syncs all folders in the mailbox online.

    Do you recall if you've always used IMAP or did you previously have POP and it got switched to IMAP?

    Do you have any sync issues? Look in the Sync issues folder in the Folder navigation pane (Ctrl+6 to open it if the buttons are on the bottom). If your Outlook navigation buttons are in a vertical bar on the left, click the bottom icon in the vertical bar and choose Folder.

    Errors will be in red text in the Sync Issues folder.

    To switch back to the Mail pane, click the Mail button or use the keyboard shortcut Ctrl+1.

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  2. Anonymous
    2022-10-26T12:23:33+00:00

    Thank you so much. I sent an email to my work email..teleworking and the email went to my work email in less than a minute but my outlook just keeps saying synchronizing sent and I responded back to the email that I sent to the work email...laptop provided by my workplace..but no emails are coming in at all to my outlook. When I check again at the IMAP...there was nothing even showing the word POP but IMAP was what you had said for incoming....just no POP showing and the outgoing is what you showed. I don't know what they did but they lied when they said nothing would be affected. This is a big deal for me since I get a lot of email from my doctors and other important things to this outlook. I have not checked WEB mail yet to see if it's coming in there and not forwarding but will do that now and answer on this, So, I just checked the centurylink web mail and the email is there but it's not forwarding to my outlook like it had been. I don't understand what they did but they really messed me up. So stressful.

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  3. Anonymous
    2022-10-26T05:00:48+00:00

    You shouldn't lose any mail - unless they didn't move mailbox contents and didn't have you export it for backup. If you used POP3 previously, the mail is in a pst file.

    If you log into the brightspeed webmail, are all your old messages there?

    >>

    I just had a test email come in that I sent at 2:23pm and it's now 6:43 pm.

    <<

    That could mean there is a problem with their DNS configuration

    >>

    When you say remove account do you mean outlook and then add it back doing manual. I have no idea how to remove it and then add back.

    <<

    I'll make you a video showing the steps.

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  4. Anonymous
    2022-10-25T23:44:53+00:00

    When you say remove account do you mean outlook and then add it back doing manual. I have no idea how to remove it and then add back. This is so upsetting. I just had a test email come in that I sent at 2:23pm and it's now 6:43 pm. I don't understand. Feeling helpless since Brightspeed will not talk to you even though it says for support call them. They say...not our problem. It's microsoft not us. But microsoft didn't change my info.

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  5. Anonymous
    2022-10-25T23:25:51+00:00

    I am so computer illiterate and I do think it's supposed to be pop. Brightspeed did take over for centurylink but they told me nothing would be affected with my email...not true. You still keep your centurylink email but Brightspeed is the new provider. I can't even get emails in until hours later. I don't know how to manually add back. It does say IMAP like you said. They even messed with my folders I had to the side. I am so afraid to remove. So where do I go to remove account and add back. I am so lost on this and so upset on emails I lost that my mom had sent me and she passed away in 2018. I feel hopeless but will print out what you said and hope like heck I don't lose my outlook. All the webmail is supposed to do is forward to my Outlook. Centurylink is the domain even though Brightspeed took over.

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