New company took over and outlook now having issues

Anonymous
2022-10-25T15:24:26+00:00

I was with Centurylink. They forced me to have Brightspeed. I was assured nothing would be affected. They were wrong. I have never used webmail and have always had my webmail forwarded to my Outlook that I had bought. Since Brightspeed has taken over I am having issues. My Outlook 2021 from Microsoft keeps synchronizing and I my emails either won't go out or take forever to come in or go out and it keeps saying synchronizing folders and I have no clue what that means and why today it started doing that. Brightspeed is no help. Centurylink helped me with the POP info to put in and swore there would be no issues but no longer will talk to me since they said I am a Brightspeed customer and I can't talk to anyone with Microsoft. I don't know why this suddenly started today and Brightspeed had no answers and basically just said good luck. I have work emails that I forward to my outlook so I can print to do my teleworking. It's been over 3 hours and I don't even know why synchronizing is or why it's doing this. HELP. I need it to stop doing that and for my emails to come and go quickly like they were doing yesterday. Any ideas or help anyone can give me.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-10-26T15:46:49+00:00

    I actually have not touched anything because Centurylink said we don't do anything. I don't even have a Brightspeed account to go to. I have over 480 and counting emails that it keeps saying syncing. Whatever they did, they messed up many people. I can delete all the syncing things but not sure if that will fix the issue and I don't understand what the heck I am doing. I never understood what pst files are. I do create folders to move emails to and have many of them and worry about losing those. I'm just at a loss.

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  2. Anonymous
    2022-10-26T15:34:51+00:00

    Thanks for the screenshots. There are definitely problems syncing some messages. One option is to find and delete the messages that are listed - if its just those few messages, it should solve the sync issues. Hold Shift when you delete them so the problem doesn't move to the Trash folder.

    But if you have a lot of messages that won't sync... did you try to import messages to sync up to the brightspeed server? Importing can cause sync issues. If you did try to import from a pst file, close outlook, go to %localappdata%\microsoft\outlook and rename the ost file (add old to the file name) then restart Outlook and give it some time to sync.

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  5. Anonymous
    2022-10-26T14:35:12+00:00

    I forgot to say that I don't have a Brightspeed email as it remained the centurylink email address. They switched companies but our emails remained as centurylink. I hope my screenshots went through. I appreciate all your helping me with this. Like I said...I am not computer person. My fix is normally restart and see if that fixes things.

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