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I was with Centurylink. They forced me to have Brightspeed. I was assured nothing would be affected. They were wrong. I have never used webmail and have always had my webmail forwarded to my Outlook that I had bought. Since Brightspeed has taken over I am having issues. My Outlook 2021 from Microsoft keeps synchronizing and I my emails either won't go out or take forever to come in or go out and it keeps saying synchronizing folders and I have no clue what that means and why today it started doing that. Brightspeed is no help. Centurylink helped me with the POP info to put in and swore there would be no issues but no longer will talk to me since they said I am a Brightspeed customer and I can't talk to anyone with Microsoft. I don't know why this suddenly started today and Brightspeed had no answers and basically just said good luck. I have work emails that I forward to my outlook so I can print to do my teleworking. It's been over 3 hours and I don't even know why synchronizing is or why it's doing this. HELP. I need it to stop doing that and for my emails to come and go quickly like they were doing yesterday. Any ideas or help anyone can give me.
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I downloaded from your link but it didn't fix my issue. :( I'm going to restart the computer so outlook will come back up. What a mess.
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And when I close out of outlook, it won't open unless I restart the computer. I don't understand.
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That is this: Microsoft is investigating an issue where Outlook doesn't close properly when you have an IMAP account in your profile and this can cause Outlook to have sync issues. There is a registry key to use as a workaround. If you don't want to edit the registry, I have a ready-to-use registry file available - download it, double click to run and ok the dialogs.
https://www.slipstick.com/doit/AllowLOGOUT.reg
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\IMAP
DWORD: AllowLOGOUTWithoutOK
Value: 1
I cleared them all but more just keep popping up in that sync folder you told me about. I guess I need to remove and add again and see what I get with the outlook. At this point, what does it matter. And you can't get a human on any phone for anything.
And when I close out of outlook, it won't open unless I restart the computer. I don't understand.
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I can delete all the syncing things but not sure if that will fix the issue
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It won't fix it - only clear the folder. (right-click on the folder and choose Empty Folder)
You should be able to log into web mail from here -