New company took over and outlook now having issues

Anonymous
2022-10-25T15:24:26+00:00

I was with Centurylink. They forced me to have Brightspeed. I was assured nothing would be affected. They were wrong. I have never used webmail and have always had my webmail forwarded to my Outlook that I had bought. Since Brightspeed has taken over I am having issues. My Outlook 2021 from Microsoft keeps synchronizing and I my emails either won't go out or take forever to come in or go out and it keeps saying synchronizing folders and I have no clue what that means and why today it started doing that. Brightspeed is no help. Centurylink helped me with the POP info to put in and swore there would be no issues but no longer will talk to me since they said I am a Brightspeed customer and I can't talk to anyone with Microsoft. I don't know why this suddenly started today and Brightspeed had no answers and basically just said good luck. I have work emails that I forward to my outlook so I can print to do my teleworking. It's been over 3 hours and I don't even know why synchronizing is or why it's doing this. HELP. I need it to stop doing that and for my emails to come and go quickly like they were doing yesterday. Any ideas or help anyone can give me.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-10-31T15:14:51+00:00

    Brightspeed took over 20 states that I guess Centurylink made the decision about. However, my centurylink email has remained the same. Centurylink did an email upgrade on 24 OCT and since 25 OCT my Outlook is messed up. Centurylink has a little note out there on the centurylink.net site saying they know there are some issues and they should be resolved in 72 hours. It's now been 7 days for me. If you did not change to Brightspeed, it could still effect you because the upgrade was Centurylink's webmail which then messed so many accounts to include anyone with Outlook. However, even their webmail for me is not receiving some emails. Had my nephew respond to one in which he did receive from my Outlook..took a couple of hours for him to get it...but when he responded...I never received the response in either my Centurylink Webmail or my Outlook. It's a big mess and it doesn't look like they know how to fix it. My Outlook just keeps synchronizing over and over and over.

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  2. Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator
    2022-10-31T14:40:17+00:00

    That I don't know... it looks to me like they are either selling off some or all of their accounts to brightspeed. Or they are no longer handling email accounts.

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  3. Anonymous
    2022-10-31T06:20:08+00:00

    I did some checking -- looks like it is still Centurylink in Idaho. What are they doing with their new e-mail interface that seems to be badly screwed up?

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  4. Anonymous
    2022-10-31T06:13:52+00:00

    So wait a minute -- my e-mail is still accessed through Centurylink (I am in Idaho), but are you telling me the new e-mail look-and-feel is now being done by Brightspeed? I have lost most of my contacts from my address folder, and the Spam folder has gone AWOL. What is up with this?

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  5. Anonymous
    2022-10-28T12:18:56+00:00

    You're welcome and thanks for the update. I'll watch the thread for updates.

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