New company took over and outlook now having issues

Anonymous
2022-10-25T15:24:26+00:00

I was with Centurylink. They forced me to have Brightspeed. I was assured nothing would be affected. They were wrong. I have never used webmail and have always had my webmail forwarded to my Outlook that I had bought. Since Brightspeed has taken over I am having issues. My Outlook 2021 from Microsoft keeps synchronizing and I my emails either won't go out or take forever to come in or go out and it keeps saying synchronizing folders and I have no clue what that means and why today it started doing that. Brightspeed is no help. Centurylink helped me with the POP info to put in and swore there would be no issues but no longer will talk to me since they said I am a Brightspeed customer and I can't talk to anyone with Microsoft. I don't know why this suddenly started today and Brightspeed had no answers and basically just said good luck. I have work emails that I forward to my outlook so I can print to do my teleworking. It's been over 3 hours and I don't even know why synchronizing is or why it's doing this. HELP. I need it to stop doing that and for my emails to come and go quickly like they were doing yesterday. Any ideas or help anyone can give me.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-10-26T18:54:35+00:00

    >>

    And when I close out of outlook, it won't open unless I restart the computer. I don't understand.

    <<

    That is this: Microsoft is investigating an issue where Outlook doesn't close properly when you have an IMAP account in your profile and this can cause Outlook to have sync issues. There is a registry key to use as a workaround. If you don't want to edit the registry, I have a ready-to-use registry file available - download it, double click to run and ok the dialogs.

    https://www.slipstick.com/doit/AllowLOGOUT.reg

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\IMAP

    DWORD: AllowLOGOUTWithoutOK

    Value: 1

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  2. Anonymous
    2022-10-26T16:02:13+00:00

    I cleared them all but more just keep popping up in that sync folder you told me about. I guess I need to remove and add again and see what I get with the outlook. At this point, what does it matter. And you can't get a human on any phone for anything.

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  3. Anonymous
    2022-10-26T15:50:42+00:00

    And when I close out of outlook, it won't open unless I restart the computer. I don't understand.

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  4. Anonymous
    2022-10-26T15:49:49+00:00

    >>

    I can delete all the syncing things but not sure if that will fix the issue

    <<

    It won't fix it - only clear the folder. (right-click on the folder and choose Empty Folder)

    You should be able to log into web mail from here -

    https://www.brightspeed.com/signin/

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  5. Anonymous
    2022-10-26T15:46:49+00:00

    I actually have not touched anything because Centurylink said we don't do anything. I don't even have a Brightspeed account to go to. I have over 480 and counting emails that it keeps saying syncing. Whatever they did, they messed up many people. I can delete all the syncing things but not sure if that will fix the issue and I don't understand what the heck I am doing. I never understood what pst files are. I do create folders to move emails to and have many of them and worry about losing those. I'm just at a loss.

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