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I was with Centurylink. They forced me to have Brightspeed. I was assured nothing would be affected. They were wrong. I have never used webmail and have always had my webmail forwarded to my Outlook that I had bought. Since Brightspeed has taken over I am having issues. My Outlook 2021 from Microsoft keeps synchronizing and I my emails either won't go out or take forever to come in or go out and it keeps saying synchronizing folders and I have no clue what that means and why today it started doing that. Brightspeed is no help. Centurylink helped me with the POP info to put in and swore there would be no issues but no longer will talk to me since they said I am a Brightspeed customer and I can't talk to anyone with Microsoft. I don't know why this suddenly started today and Brightspeed had no answers and basically just said good luck. I have work emails that I forward to my outlook so I can print to do my teleworking. It's been over 3 hours and I don't even know why synchronizing is or why it's doing this. HELP. I need it to stop doing that and for my emails to come and go quickly like they were doing yesterday. Any ideas or help anyone can give me.
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Are you using a CenturyLink address? If not, I'll move this to a new thread.
The method in this article can be used to remove duplicates (or old mail) when it was downloaded later -
Whole bunch of old deleted emails showed up. My outlook is still not working AT ALL!! What a mess! HAs anyone figured out how to clean this MESS up?
Thank you so much for this information and I will definitely be discussing this with her. I have been doing some tests from my work laptop and not one of the emails have come into my Outlook. I did 2 tests from hotmail and not one came through. They didn't even show in the webmail which shocked me. I so appreciate this information. This has been such a mess for me.
My previous reply (and suggestion) was prompted by the fact that one of my incoming emails was diverted to SPAM, and this particular email was one I regularly receive and has never been diverted before.
Further probing, revealed that Centurylink is now passing all email through a different filtering site (mail2world) than they previously did (before the upgrade). This doesn't explain why you are being affected more than others, but it may be a subject of discussion with the agent you speak with on Tuesday.
Just checked that and that is not selected. It's puzzling to say the least and stressful.