New company took over and outlook now having issues

Anonymous
2022-10-25T15:24:26+00:00

I was with Centurylink. They forced me to have Brightspeed. I was assured nothing would be affected. They were wrong. I have never used webmail and have always had my webmail forwarded to my Outlook that I had bought. Since Brightspeed has taken over I am having issues. My Outlook 2021 from Microsoft keeps synchronizing and I my emails either won't go out or take forever to come in or go out and it keeps saying synchronizing folders and I have no clue what that means and why today it started doing that. Brightspeed is no help. Centurylink helped me with the POP info to put in and swore there would be no issues but no longer will talk to me since they said I am a Brightspeed customer and I can't talk to anyone with Microsoft. I don't know why this suddenly started today and Brightspeed had no answers and basically just said good luck. I have work emails that I forward to my outlook so I can print to do my teleworking. It's been over 3 hours and I don't even know why synchronizing is or why it's doing this. HELP. I need it to stop doing that and for my emails to come and go quickly like they were doing yesterday. Any ideas or help anyone can give me.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-11-05T14:16:19+00:00

    Brightspeed service tech was here on-time and we quickly got the line repaired!

    On your problems, as I said before, I'm not an Outlook user; however, I've done some searching and found that (I believe) there is a setting for server time-out. I believe you get to it by going to your account settings page, then select "More settings,,,". On that page, select the "Advanced" tab. Near the center there is a "Server Timeouts" slide-bar that goes from "Short" to "Long". Move the setting to "Long", and click on "OK". From my experience with the new Centurylink mail service, it is noticeably slower than before and slower that gmail, but not intolerable.

    Restart your Outlook and see if that makes a difference. If not, you can go back and reset the time-out to as it was before.

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  2. Anonymous
    2022-11-05T13:48:36+00:00

    Here is the last nslookup and I have no clue what I am looking at.

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  3. Anonymous
    2022-11-05T13:46:00+00:00

    Here is the nslookup lumen.pangia.biz

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  4. Anonymous
    2022-11-05T13:43:29+00:00

    Here is nslookup smtp.centurylink.net

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  5. Anonymous
    2022-11-05T13:40:34+00:00

    Here is nslookup pop.centurylink.net

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