We cannot send a text message to this number.

For those with the same problem: I got access again (no thanks to Microsoft support ...) by downloading OneDrive for desktop, clicking "forget password", sending a text to my recovery number (this one got send without problems) and changing my password. Now I can log in with my new password the normal way. Currently in the process of moving everything away from Microsoft and I recommend everyone to do the same.

Hi Jesus,

If your problem is the same as what I had, the verification code is not send to your phone, because the account was locked by Microsoft, you can not unlock it by yourself. I had to fill in the Account reinstatement form and between 24 - 72 hours it was processed by Microsoft and unlocked again and I could receive the verification code.

I used this URL (https://microsoft.com/nl-nl/concern/accountreinstatement), but as you can see it's for The Netherlands. In which country are you in? You might need to change the URL to your country, for example to https://www.microsoft.com/en-us/concern/accountreinstatement for US.

What I did was to use my recovery code (25 alfanumerics caracters) and with this you reset all your security settings. It last 1 month to give access to your account again. I am still waiting for that time to see if it works.

I suppose that the problem is in accounts with two-steps verification because until I subcribed to this security level it worked well. ( I used google authenticator).

Unfortunately I have the same issue as others have reported here as well. My account was locked for unknown reasons and when I want to unlock with phone verification, I get the error message: "Invalid request. Please try again."

I've read through many of your solutions:

• Clearing cache
• Try different browsers or devices
• Try several phone number formats
• Try other phone numbers
• Try a different network and VPN
• Try to send the code to alternative email --> that works but later I still get the 'phone verification' page again

Now I've wrote a message to Microsoft via https://www.microsoft.com/en-us/concern/AccountReinstatement#.

I'm hoping that they can help me, I really need to have my email back.

If anyone has other ideas to fix this issue, please let me know!

Hola! e tenido el mismo problema y se que es muy desesperante, e contactado con el soporte técnico y la verdad me han ayudado me han dicho que están investigando y que ya lo están arreglando, pero luego de eso no tuve esperanza haci que al principio pasaba todo el dia intentado de todo pero nada funcionaba, pero lo deje de intentar por unas 2 o 3 semanas y despues de eso justamente hoy se me ocurrio volver a intenterlo y FUNCIONO! no se si haya sido el soporte tecnico o el tiempo pero en resumen intentalo ahora y si sigue el mismo problema, espera un tiempo y vuelve a intentarlo. O a su vez contacta tambien al soporte tecnico aunque no creo que hagan mucho.