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I am now running Microsoft® Outlook® 2016 MSO (Version 2206 Build 16.0.15330.20260) 64-bit, on Windows 8.1; I had been running the 32-bit version, but I upgraded to 64-bit in an attempt to resolve this error on sending: "Task '[email account] - Sending' reported error (0x800CCC0F): 'The connection to the server was interrupted....' "
My Outlook is configured for two IMAP accounts, both with Google - one is a GMail account, the other is Google Workspace account that services email for my domain (59plymouth.net). Outlook is also configured for a work Exchange account.
A few weeks ago - not sure, but I think after a reboot, and when Windows updates were applied - both IMAP accounts stopped sending. The Exchange account continues to work without issue.
The updates were July updates - 5015874, 50156268, and 50154633. Suspecting these, I backed them out and disabled updates. No luck. I then did the Outlook 64-bit upgrade. NADA.
I'd suspect Google, but my iPhone continues to work without issue for both accounts; so does my iPad (which also talks to my Exchange account).
I'm not sure where to go from here. And ideas about how to further diagnose?
adTHANKSvance,
Dan
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes, that seems to have cleared up that little sync issue. (BTW, that was for my GW account; my GMail account had no sync errors to report.)
Outbound email still stuck, though.
If these are sync issues related to your <Trash> folder
#1 - Can you delete everything from the Trash folder by logging into the account via webmail (using a browser)? (Suggest keeping Outlook closed while you do this)
#2 - After you've deleted everything from the Trash folder on the server side if things, rename the OST file for the emal account (with Outlook closed). When Outlook starts again, it will automatically created a new OST file and sync everything again with the server. Does that resulve the <Sync Issues> or do you get more entries in the <Sync Issues> folder
To see the full folder path / file name for the OST file, from within Outlook, go to
<File> --> <Account Settings> --> <Data Files> tab
I actually deleted *all* profiles, and created a new one.
Yes, the outgoing server config for both accounts is as you show it.
There's a bunch of stuff in the Synch folder, mostly related to synching Trash:
16:22:07 Synchronizer Version 16.0.15330.20056
16:22:07 Synchronizing Mailbox '******@59plymouth.net'
16:22:07 Synchronizing local changes in folder 'Trash'
16:22:28 Error synchronizing message 'Suzi Q Wootton requested to participate in The Forward Look MoPa'
16:22:28 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Dive into these Travelers’ Choice winners'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Hemmings Marketplace Daily Finds'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Heat Safety tips, meeting with VP Harris, upcoming events and mo'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Microsoft Outlook Test Message'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'DOLLAR DAYS ARE BACK: Open for Coupons'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Traffic is horrible on City Avenue.'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Question has a reply: The dreaded 0x800CCC0F sending error'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Johnny Woolard requested to participate in The Forward Look MoPa'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Binge all 8 episodes of Dateline: The Last Day'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Henry Oester requested to participate in The Forward Look MoPar '
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Breaking News: Steve Bannon, a former top Trump adviser, was con'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Breaking News: Gov. Gavin Newsom of California signed legislatio'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'George Conway🌻 Tweeted: retweeting for no particular reason'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Shawn MacFarlane requested to participate in The Forward Look Mo'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Diptanu Chakraborty requested to participate in The Forward Look'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Brad Neubauer requested to participate in The Forward Look MoPar'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'A new 468-unit apartment tower is planned for Center City'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Louretta Greenwell requested to participate in The Forward Look '
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'You have a census records hint'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Save Big on Our Most Loved Items'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Coronavirus: How to deal with reinfection'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Watching: What to Watch This Weekend'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'Microsoft Outlook Test Message'
16:22:29 [800CCC0F-0-0-322]
16:22:29 Error synchronizing message 'John Musser requested to participate in The Forward Look MoPar N'
16:22:29 [800CCC0F-0-0-322]
16:22:30 Error synchronizing message 'Microsoft Outlook Test Message'
16:22:30 [800CCC0F-0-0-322]
16:22:30 Error synchronizing message 'Victoria Elizabeth requested to participate in The Forward Look '
16:22:30 [800CCC0F-0-0-322]
16:22:30 Error synchronizing message 'Lka Lux requested to participate in The Forward Look MoPar Netwo'
16:22:30 [800CCC0F-0-0-322]
16:23:40 561 item(s) added to offline folder
16:23:40 Error synchronizing folder
16:23:40 [800CCC0F-0-0-560]
16:23:40 Done
>>
I'm able to receive, but still not send,
<<
Did you let Outlook configure the account or did you manually configure it?
The most common reason for being able to receive but not send is that the Outlook server is not set to authenticate with the inbound server but then you shouldn;t have been able to get the test message - so something is off about this?
While the these questions may seem redundant - have to ask just to confirm things
#1 - you created a new Outlook profile and made sure to set the new Outlook profile as the default - correct?
#2 - Just to cover all bases to check the SMTP authentication
a) - Click on CTRL+ALT+S to bring up the Send/Receive dialog
b) - Select the <Group> and click on <Edit>
c) - Select the email account --> click on <Account Properties>
d) - Click on the <Outgoing Server> tab - is it as shown in the screenshot
Lastly, do you have any messages in the <Sync Issues> folder for either account? If yes, what is contained in the messages?
If you don't see the <Sync Issues> folder, press CTRL+6 to set the Outlook Navigation pane to <Full Folder> view. If the Nav Pane items appear vertically, click on the last icon and select <Folders>
.
...and I've been bumped to Tier 2, #2 in the queue.