Dark mode text coloring issues

Anonymous
2022-11-01T14:13:28+00:00

I use Dark Mode in online outlook. Recently, when I reply to emails the text is being set to White instead of Automatic. This makes my emails appear blank to those not using dark mode. When I try to fix or recolor the text, it gets sent through as white text highlighted black.

These are all very recent problems, please fix these issues so that when I type an email or reply, the text is always set to automatic and will change to white on someone's screen using dark mode and black to someone's screen using regular mode. I should not have to check each email and reply to be sure my audience can read it.

Outlook | Web | Outlook on the web for business | Email

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  1. Anonymous
    2022-11-03T13:13:23+00:00

    This issue does not happen with all emails, and so it is difficult to track down. The commonality I've seen so far is 1) using Chrome and Outlook on the web 2) Replying or replying all to someone who generated an email in Desktop Outlook who uses light mode

    Usually they send me a note back saying my email is blank, when it's actually white text. When I get a note back saying it is blank, I recolor the text (and text only) and preview in light mode before sending. Once sent, the email now has the recolored text with black highlight when viewed in light mode. It did not appear that way on preview and I never set a highlight.

    I have not tested with other browsers because it is so hit/miss, I wouldn't know when to test. I can provide screenshots from a recent example, but would prefer to send directly to someone working on a ticket instead of embedding an image online.

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  2. Anonymous
    2022-11-01T16:04:31+00:00

    Hello Kalyndra,

    Thank you for choosing the Microsoft Community! We are happy to help you.

    I understand you use Outlook on the Web in dark mode, but when you reply to emails, they are being set to white instead of automatic making it difficult to read for recipients that are not using dark mode. Please correct me if I am wrong.

    To help us narrow down this issue kindly try the troubleshooting steps below and let us know the result for further troubleshooting:

    1. Kindly log in on a different browser and check if the issue persists. You can also log in via private/incognito mode.
    2. Clear browser cache: for Microsoft Edge see How to Clear Your Cache - Microsoft 365, for Chrome check this link from Google link.

    May I know if this is happening with all users you are sending emails to?

    We look forward to hearing from you; Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. Thank you for your cooperation.

    Sincerely,

    Simbarashe | Microsoft Community Moderator

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