Problems with hotmail and onedrive storage?

Anonymous
2023-03-28T21:23:06+00:00

Hi,

I have a free hotmail account (15 GB storage limit) and am within this storage limit. I also have a Ondrive account (comes automatically with your hotmail account). The storage capacity is 5GB and is unused.

A few weeks ago this empty Onedrive account became full, because my Outlook attachments popped up there and instantly took my storage capacity to over the 5GB limit (twice as much).

Since then I haven't been able to receive or send emails at all, even though my hotmail storage is well within the storage limit.

Technical support at Microsoft claim that there is a bug that their engineers have been trying to fix. Not sure though this is accurate, as I've read nothing about it in the news. On Microsoft's website they say they changed storage rules in Feb 2023, so that Onedrive automatically captures your hotmail storage capacity as well. Effectively, this is a reduction of your hotmail storage capacity from 15GB to 5GB. Pay up or delete your emails is what this is about.

Anyone else facing this problem? Any ideas what is really causing this? A technical bug or an attempt by Microsoft to force hotmail account holders to pay a monthly subscription?

Any help or feedback much appreciated.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-04-25T07:13:43+00:00

    Hi, since reading andreplying to this query, I have found that it is the Onedrive capacity which is the issue. I am well within the storage capacity for emails, but way over the limit on Onedrive storage.

    The largest files are pictures and videos, and some pictures have, for some reason, been saved as videos. There are also duplicate photos in there, so by going through them systematically I have managed to bring my Onedrive storage down to the magic 5GB. Still more work to do to be able to receiveand send emails again, but at least I am making progress.

    Going forward, I'm not yet sure how to maintain my storage below 5GB, although I am wondering if we can stop saving files to Onedrive. Do we need that? I have an external hard drive so I can store on there if need be.

    What do you think is the best way going forward?

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  2. Anonymous
    2023-04-23T21:44:18+00:00

    The little **** who owns Microsoft just wants more and more money, don;t know why??? so just pay and pay and pay and get very little ...........

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  3. Anonymous
    2023-04-23T10:09:50+00:00

    I have had EXACTLY same experience. Paid up, and now Google are asking g payments for One Drive. I thought paying Hotmail and outloom would cover phone Nightmare

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  4. Anonymous
    2023-04-22T22:46:11+00:00

    I literally spent 2hrs in the middle of the night, deleting every email >2MB. Painstaking but I think it actually gave me functionality back when I got down to around 7-8GB. Even though my OneDrive is only 5GB… 🤔

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  5. Anonymous
    2023-04-22T16:22:18+00:00

    Has anyone found a solution to this problem?????

    I have tried MANY things and nothing is working. Even my "chat" with Microsoft could not figure out a solution.

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