Problems with hotmail and onedrive storage?

Anonymous
2023-03-28T21:23:06+00:00

Hi,

I have a free hotmail account (15 GB storage limit) and am within this storage limit. I also have a Ondrive account (comes automatically with your hotmail account). The storage capacity is 5GB and is unused.

A few weeks ago this empty Onedrive account became full, because my Outlook attachments popped up there and instantly took my storage capacity to over the 5GB limit (twice as much).

Since then I haven't been able to receive or send emails at all, even though my hotmail storage is well within the storage limit.

Technical support at Microsoft claim that there is a bug that their engineers have been trying to fix. Not sure though this is accurate, as I've read nothing about it in the news. On Microsoft's website they say they changed storage rules in Feb 2023, so that Onedrive automatically captures your hotmail storage capacity as well. Effectively, this is a reduction of your hotmail storage capacity from 15GB to 5GB. Pay up or delete your emails is what this is about.

Anyone else facing this problem? Any ideas what is really causing this? A technical bug or an attempt by Microsoft to force hotmail account holders to pay a monthly subscription?

Any help or feedback much appreciated.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-05-05T23:04:58+00:00

    If you stop syncing with onedrive and delete all files in one drive, will they eg photos be deleted at source, would be horrendous to lose everything. Hotmail stinks.There's no obvious way to complain to them.

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  2. Anonymous
    2023-05-05T23:02:05+00:00

    I've had the same problem with gmail. Really peeved, actually livid with Hotmail for doing this, now I can't receive important documents eg insurance, travel tickets etc.

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  3. Anonymous
    2023-05-04T00:29:01+00:00

    ABSOLUTELY. I have been trying to delete anything I can. I've had to lose pictures with sentimental value. I should be way below the limit. I was only over .2 to begin with. I dont appreciate my email being held for ransom. I either pay or lose it. Wondering who is trying to reach me. I've had the same email FOR YEARS.

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  4. Anonymous
    2023-04-29T23:29:20+00:00

    I managed to [finally] delete half of my Onedrive. Then I decoupled it from Hotmail:

    1. Open/one drive/Help/Settings/Setting
    2. Account tab
    3. Unlink this PC

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  5. Anonymous
    2023-04-28T23:33:12+00:00

    MICROSOFT will NOT let me delete files from OneDrive ... ... I have tried

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