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Hi there,
my Outlook for Mac does not download or open any attachments.
The issue persists with various file types such as jpeg, xls, pdf.
The workaround with downloading the files and opening them from the finder does not work, as I am unable to save the attachments. I do see the attachments by name and icon (e.g. Apple Preview PDF icon)
macOS and Outlook are up-to-date:
macOS Version: 12.5
Outlook Version:16.64
The issue appeared on my newly installed Macbook Air M2 with macOS Monterey. On the old Macbook Pro before I did not encounter this issue.
As is, I just cannot work with an Email client not opening attachments. Thanks in advance for any solution.
Best regards,
ste_si
*** Update: Seems to be caused by the "new Outlook". Going back to the legacy Version solves the issue, everything works fine. Anyone else experiencing this issue? ***
Using older versions of Outlook for Mac in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Tried this and it doesn't work for me. If I switch back to the old version I can open attachments but switching back again to the new does not allow me to open them.
I am running Ventura 13.4.1 and Outlook 16.74.2, no further updates are available.
Thanks
My issue solved by Resetting the Account by going into Outlook Settings, Accounts (Personal Settings), then clicking the drop-down box at the bottom-right of the account lists (showing a circle with 3 dots) - then clicking 'Reset Account'. All works fine now. (Also did the same when reminders not working properly)
same issue
I second that. That was the easiest way around a very annoying problem.
Thank you for sharing!
Can confirm I solved it for my user by reverting to old outlook on a fresh Macbook Pro M2 install. It's a shame because I actually like a lot of the functionality of new outlook, but have been having issues both on Windows and Mac with it thus far.
Hoping this is properly resolved soon.
EDIT: New outlook functionality restored by switching back as noted in other comments (thanks to Colin below). Switching to Legacy and back to New should solve the issue if you want to use New like my user and I both did.