Outlook has stopped connecting with Gmail

Anonymous
2022-06-07T15:24:32+00:00

Hi All,

I use Outlook for Microsoft 365 on a Windows 10 PC. I use it for email on Microsoft Exchange and on Gmail, and it worked very well until yesterday. Today, Microsoft Exchange email still works fine, but I cannot send or receive email from Gmail, and Outlook asks me over and over again to enter my username and password for smtp.gmail.com and pop.gmail.com. I have switched Outlook (and my computer) off and on again; switched off "all connected experiences" in Outlook and switched them back on again; changed to 2-factor authentication on Google and changed back again; and still it does not work. It is, needless to say, driving me mad.

So far as I know I have not changed any settings at all between yesterday and today.

I would very much appreciate some help in diagnosing and fixing this problem. Thanks!

Outlook | Windows | Classic Outlook for Windows | For business

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Anonymous
2022-06-07T15:46:26+00:00

I found a solution that works!

You have to enable 2-Step-Verification in Gmail first - then do this....

Create & use App Passwords

Go to your Google Account.

  1. Select Security.
  2. Under "Signing in to Google," select App Passwords. You may need to sign in. If you don’t have this option, it might be because:
    1. 2-Step Verification is not set up for your account.
    2. 2-Step Verification is only set up for security keys.
    3. Your account is through work, school, or other organization.
    4. You turned on Advanced Protection.
  3. At the bottom, choose Select app and choose the app you using and then Select device and choose the device you’re using and then Generate.
  4. Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
  5. Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Once you go through that you can use the Generated Password for your POP account

Hope this helps you all

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  1. Anonymous
    2022-06-30T16:38:58+00:00

    I am on Windows 10, when I log in to my google account, there is a column on the left side of the screen third item down from 'home' says 'security'.

    Thank you Janice Nixon!!! It was there all along??? I had been looking under the email settings page NOT the main home page. I hope it stays selected at

    least until I can find a new way to access my mail. I'm done with arbitrary Google rules.

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  2. Anonymous
    2022-06-30T18:06:47+00:00

    You are welcome! I had to do the 2 step verification and then it started to work, you have to replace your password with the one google generates for you. It's VERY frustrating!

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  3. Anonymous
    2022-06-30T19:27:18+00:00

    You are welcome! I had to do the 2 step verification and then it started to work, you have to replace your password with the one google generates for you. It's VERY frustrating!

    That's interesting, I had done the 2-step piece but NOT the password. That alone had made my access on my phone really annoying having to get a code even though my phone is already doing 2 step a password and face id. So I went back in and removed the 2-step verification.

    Then I read your solution, and now I have my emails on Outlook again without 2 step verification.

    Still moving to another server.

    I'm trying Outlook.com, I figure Microsoft will always make their own Outlook email client a safe app. for them!!!

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  4. Don Varnau 19,930 Reputation points Volunteer Moderator
    2022-06-30T19:49:53+00:00

    Cheryl Beckas wrote:

    I am frustrated as well because now I can't use outlook 2016 with my gmail and I do all our business through there. Using gmail online is not the best. This started last week for me and I can't seem to get my outlook to work at all and it's making me nuts! I just don't know what to do here to get it to work.

    Steps #1 & #2 should get Gmail working with Outlook 2016. A few users have had to switch from POP to IMAP but most have not had to.

    1. Turn on 2-step verification. https://support.google.com/accounts/answer/185839?
    2. And create an app password. https://support.google.com/mail/answer/185833?
    3. Check Gmail through other email platforms (IMAP and POP settings) https://support.google.com/mail/answer/7104828
    4. Sign in with backup codes https://support.google.com/accounts/answer/1187538?

    Don

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