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I have an issue whereby Outlook for Mac is losing attachments when sending emails (typically, but not exclusively, PDF files).
If a file(s) is/are dragged and dropped into an email it is shown as attached and appears to send as normal. There are no error messages or bouncebacks, and the first we know that the email has lost the attachment is when we are advised by the recipient. Then when checking the sent folder, the email is there but again without the attachments.
Doesn't do this every-time though... sometimes the email goes with the attachments as it normally should.
I'm using version 16.62 (22052500)
Has anybody else had this issue and is there a fix? Or is it a software glitch?
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Alex, I'm curious to know if the removal Hubspot is still working for you re: missing attachments. I just saw this discussion thread. I'm having the same issue and it just started a week or 2 ago. Super big problem for anyone running a business.
Is that fix still working for you? Any other insights that might help.
Thx!
Dan
Thank you.
That's right. And it is extremely unprofessional. Nevertheless, we have now taken out the Hub Sales app. For colleagues of mine it seems to work again now. Unfortunately not for myself, although our admin has removed the app from the selection, it is still in my Outlook and causes problems. Somehow I can't delete it manually. Maybe someone here has a tip.
Microsoft has updated Incident EX637339 on 16 August as below
can you provide a link to get to the Incident description?
I have an issue whereby Outlook for Mac is losing attachments when sending emails (typically, but not exclusively, PDF files).
If a file(s) is/are dragged and dropped into an email it is shown as attached and appears to send as normal. There are no error messages or bouncebacks, and the first we know that the email has lost the attachment is when we are advised by the recipient. Then when checking the sent folder, the email is there but again without the attachments.
Doesn't do this every-time though... sometimes the email goes with the attachments as it normally should.
I'm using version 16.62 (22052500)
Has anybody else had this issue and is there a fix? Or is it a software glitch?
I am having an identical issue. I use Microsoft Outlook for Mac Version 16.75.1.
what to do ?