Outlook 365 for Mac - not sending attachments

Anonymous
2022-05-27T14:24:12+00:00

I have an issue whereby Outlook for Mac is losing attachments when sending emails (typically, but not exclusively, PDF files).

If a file(s) is/are dragged and dropped into an email it is shown as attached and appears to send as normal. There are no error messages or bouncebacks, and the first we know that the email has lost the attachment is when we are advised by the recipient. Then when checking the sent folder, the email is there but again without the attachments.

Doesn't do this every-time though... sometimes the email goes with the attachments as it normally should.

I'm using version 16.62 (22052500)

Has anybody else had this issue and is there a fix? Or is it a software glitch?

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2023-07-18T08:48:40+00:00

    Switching to legacy Outlook solves the problem, or switching to Beta (I am a Mac user) can help. You can switch to Beta by using the steps here - Help menu > Check for updates > Advanced > Change the channel option to Beta > Check and get the available updates. However, you must ensure you have installed Office from Microsoft, not App Store. You can download Office from your portal.

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  2. Anonymous
    2023-07-18T08:47:50+00:00

    Switching to legacy Outlook solves the problem, or switching to Beta (I am a Mac user) can help. You can switch to Beta by using the steps here - Help menu > Check for updates > Advanced > Change the channel option to Beta > Check and get the available updates. However, you must ensure you have installed Office from Microsoft, not App Store. You can download Office from your portal here.

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  4. Anonymous
    2023-07-18T05:38:47+00:00

    Unfortunately I was already working with version 16.76 when I posted this message.

    I have now switched to the old version but I don't want to switch back yet to test the new version. I took me more than a half day to get everything synched again :)

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  5. Anonymous
    2023-07-17T18:30:13+00:00

    That's what I have selected and it says "All apps are up-to-date." Maybe they are rolling out the beta version slowly?

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