Why is an IMAP Inbox Only Displaying 10,000 Items When There are Many More Emails on the Server?

Anonymous
2022-05-04T04:23:15+00:00

I have an IMAP email account that is hosted by AOL Mail, which I download into Outlook 365. The AOL Account has emails going as far back as 2015, and until recently all of those emails were visible (and searchable) through Outlook. About 2 weeks ago, I noticed that I could no longer search for emails going back farther than 6 months ago. Those emails are still on the AOL server; I can see them if I use AOL's webmail interface (which is pretty mediocre). But they are no longer downloading into my IMAP inbox. Indeed, at the bottom of the inbox it now says I have 10,000 items. 

                                     [!\[\](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA

That's the maximum. If I delete say 100 emails, another 100 emails will download from the AOL server but the downloading will stop when I hit 10,000. (When new emails download from the account, older emails are deleted so I'm just about always at 10,000 items). The full set of emails remains on the AOL server.
In my IMAP Account Settings for this email account, I have the "Keep Mail offline" setting pushed all the way to the right at "All".
[!\\ I can't find any setting in Outlook that limits the number of emails. Nor does there appear to be any setting in the AOL account that limits 3rd party IMAP mailboxes to only 10,000 items (at least not one that I can find). New emails are downloading and syncing with the AOL server, so my connection settings appear to be correct.
Is there some kind of Registry setting that is limiting the number of items that will load into this email inbox? I used to have access to all of the emails that were on the AOL server. Is there any way to get that back? One last note. I deleted the AOL account from Inbox, rebooted and then reinstalled the AOL account. It still only downloaded 10,000 items in the IMAP inbox. Also I'm using the most recent version of Outlook 365.
Thanks for any help anyone can provide.](https://learn-attachment.microsoft.com/api/attachments/e4efa42d-54c3-4fa7-b54a-ae7d93efb421?platform=QnA)](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA)

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2024-03-13T06:35:36+00:00

    I have a Yahoo email account and I migrated to a new laptop running Windows 11.
    As OE is not supported on Win 11, I installed OE Classic.

    Now, my inbox is limited to 10000 messages, whereas previously it was able to handle 50000 messages.

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  2. Anonymous
    2024-03-13T14:24:53+00:00

    Did you try using export.imap.aol.com?

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  3. Anonymous
    2024-03-13T14:59:58+00:00

    I tried export.imap… but I don’t remember the rest of the command. Did you read back through the question and previous answers? Whatever is in there, I tried it but still don’t get all my emails. I have to log into Yahoo! on the web on my notebook or on the Yahoo! App on my mobile phone. I think Yahoo! is limiting what we can get using a mail client but they won’t admit it.

    Thanks for your reply.

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  4. Anonymous
    2024-03-13T15:05:48+00:00

    I think someone has asked this as a new question instead of replying to my same question asked a year or two ago. Sorry if that’s the case. My reply above won’t make any sense if this is a new ask of the same question.

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  5. Anonymous
    2024-03-21T14:45:02+00:00

    Read through this entire thread. I am a Yahoo, now Turbify, paid small business user and my inbox from outlook is now capped at 10k. I had to rebuild my email inbox several times after upgrading my laptop and now I am missing so many of my messages.

    This is unacceptable. I commonly work in the field without internet, and I need access to an offline copy of my emails.

    What am I to do? It seems to me that many of these repairs/fixes have not been stable and I am at wits end.

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    2 people found this answer helpful.
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