Why is an IMAP Inbox Only Displaying 10,000 Items When There are Many More Emails on the Server?

Anonymous
2022-05-04T04:23:15+00:00

I have an IMAP email account that is hosted by AOL Mail, which I download into Outlook 365. The AOL Account has emails going as far back as 2015, and until recently all of those emails were visible (and searchable) through Outlook. About 2 weeks ago, I noticed that I could no longer search for emails going back farther than 6 months ago. Those emails are still on the AOL server; I can see them if I use AOL's webmail interface (which is pretty mediocre). But they are no longer downloading into my IMAP inbox. Indeed, at the bottom of the inbox it now says I have 10,000 items. 

                                     [!\[\](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA

That's the maximum. If I delete say 100 emails, another 100 emails will download from the AOL server but the downloading will stop when I hit 10,000. (When new emails download from the account, older emails are deleted so I'm just about always at 10,000 items). The full set of emails remains on the AOL server.
In my IMAP Account Settings for this email account, I have the "Keep Mail offline" setting pushed all the way to the right at "All".
[!\\ I can't find any setting in Outlook that limits the number of emails. Nor does there appear to be any setting in the AOL account that limits 3rd party IMAP mailboxes to only 10,000 items (at least not one that I can find). New emails are downloading and syncing with the AOL server, so my connection settings appear to be correct.
Is there some kind of Registry setting that is limiting the number of items that will load into this email inbox? I used to have access to all of the emails that were on the AOL server. Is there any way to get that back? One last note. I deleted the AOL account from Inbox, rebooted and then reinstalled the AOL account. It still only downloaded 10,000 items in the IMAP inbox. Also I'm using the most recent version of Outlook 365.
Thanks for any help anyone can provide.](https://learn-attachment.microsoft.com/api/attachments/e4efa42d-54c3-4fa7-b54a-ae7d93efb421?platform=QnA)](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA)

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-06-27T16:03:14+00:00

    Please add my name as well: Gerhard Sollner, ******@verizon.net.

    I have 35,000 emails on the AOL server but only 10,000 will download. Had I know this was going to happen, I'd have archived all of 2021, which I can't do locally now. I appreciate the depth to which the contributors to this long thread have dug into this issue, and I'll watch this space for an eventual solution.

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  2. Anonymous
    2022-07-02T15:37:41+00:00

    Hello All,

    The solution was posted elsewhere today. Here is the link:

    RESOLVED - Yahoo!/AOL IMAP collection emails per folder limits (fookes.com)

    I have executed this solution on Outlook 365, iPhone, and Macbook

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  3. Anonymous
    2022-07-02T16:12:40+00:00

    Thank you Daniel for posting this information about using a different IMAP server address. It kind of makes sense, but I am having doubts about throwing a third party software in the mix. Did you have to install Aid4Mail or did you already have it? I know nothing about fookes.com or Aid4Mail. Can you explain what it does and why we need it? I think I will hold out for now to see response from Yahoo Corporate to my letter.

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  4. Anonymous
    2022-07-02T16:20:08+00:00

    While I'm happy to see some solution, I'm confused. What is this Aid4Mail? It looks like a third-party product that I don't have and am not anxious to have. Among other things, I'd be giving them access to all my email and my passwords, presumably.

    Oh, and it's a licensed product, looks like 3 variations, the lowest is $299/year. Google pointed to a download for free link, which is a free trial.

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  5. Anonymous
    2022-07-02T16:45:32+00:00

    Thank you for your post!

    Has anyone tried just changing the incoming mail server in Outlook directly

    from imap.aol.com to the new export.imap.aol.com  ?

    I have AOL, but just mentioning. 

    I have read several posts regarding disruptions for generating new app passwords on reddit - rendering 3rd party mailboxes unusable. I assume a new app password would need to be generated with any changes made to an existing account?

    https://old.reddit.com/r/yahoo/comments/vjl358/yahoo_app_password_is_not_working_any_update/ 

    Ongoing:  https://old.reddit.com/r/yahoo/comments/v5hkc6/yahoo_mail_app_password_not_working/ 

    [–]Yahoo-CustomerCare 1 point 8 days ago 

    App passwords are currently unavailable for Yahoo Mail accounts. Rest assured, you can still access your mail from the Yahoo Mail app or via a web browser. The change is temporary but there is no definite timeline for when it will be reverted. Existing app passwords still function and are not affected by this change. We apologize for any inconvenience this may cause you.

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