Why is an IMAP Inbox Only Displaying 10,000 Items When There are Many More Emails on the Server?

Anonymous
2022-05-04T04:23:15+00:00

I have an IMAP email account that is hosted by AOL Mail, which I download into Outlook 365. The AOL Account has emails going as far back as 2015, and until recently all of those emails were visible (and searchable) through Outlook. About 2 weeks ago, I noticed that I could no longer search for emails going back farther than 6 months ago. Those emails are still on the AOL server; I can see them if I use AOL's webmail interface (which is pretty mediocre). But they are no longer downloading into my IMAP inbox. Indeed, at the bottom of the inbox it now says I have 10,000 items. 

                                     [!\[\](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA

That's the maximum. If I delete say 100 emails, another 100 emails will download from the AOL server but the downloading will stop when I hit 10,000. (When new emails download from the account, older emails are deleted so I'm just about always at 10,000 items). The full set of emails remains on the AOL server.
In my IMAP Account Settings for this email account, I have the "Keep Mail offline" setting pushed all the way to the right at "All".
[!\\ I can't find any setting in Outlook that limits the number of emails. Nor does there appear to be any setting in the AOL account that limits 3rd party IMAP mailboxes to only 10,000 items (at least not one that I can find). New emails are downloading and syncing with the AOL server, so my connection settings appear to be correct.
Is there some kind of Registry setting that is limiting the number of items that will load into this email inbox? I used to have access to all of the emails that were on the AOL server. Is there any way to get that back? One last note. I deleted the AOL account from Inbox, rebooted and then reinstalled the AOL account. It still only downloaded 10,000 items in the IMAP inbox. Also I'm using the most recent version of Outlook 365.
Thanks for any help anyone can provide.](https://learn-attachment.microsoft.com/api/attachments/e4efa42d-54c3-4fa7-b54a-ae7d93efb421?platform=QnA)](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA)

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-06-15T19:16:19+00:00

    Thanks for doing this. Please add my name, Hal Fogelman

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  2. Anonymous
    2022-06-15T23:29:11+00:00

    I would address the letter to Jim Lanzone, CEO of Yahoo. Yahoo is headquartered n California, so I would copy Rob Bonta, the California Attorney General. I would also copy Lina, Khan, Chairperson of the FTC and Jessica Rosenworsel, Chairperson of the FCC.

    I would open the letter to Mr. Lanzone indicating: I am writing to you to make you aware of a possible unfair and deceptive act and practice implemented by your company, harming arguably tens of thousands of your customers.

    Hopefully, this approach will get bumped down to someone within Yahoo who might fix our problem!

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    4 people found this answer helpful.
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  3. Anonymous
    2022-06-16T03:43:43+00:00

    YanTeper Thanks for putting this together. Hopefully this can get to a platform (Twitter, change.org?) where thousands of signatures can be added, but please add my name to your submission along with any of the edits you will be using.

    (So nice of a Yahoo insider to offer contact suggestions.)

    Susan Gray

    AOL and Yahoo mail

    Also I have been appalled at the incompetent response from AOL so-called Customer Support. How can they not be aware of a significant change in email services occuring at this time?

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  4. Anonymous
    2022-06-16T04:50:21+00:00

    I have the same problem. This is definitely AOL's issue; but in my case I really blame Verizon for getting out of the email business and turning it over to AOL. Verizon customers who were forced to AOL should blame Verizon's initial business decision. If you are still a customer of Verizon you should drop them a Thank You note.

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  5. Anonymous
    2022-06-16T14:26:34+00:00

    Thank you for your input Philip. I think I will leave Attorney General and FTC and FCC Chairs out of this round. This is just one letter going to Yahoo HQ in Sunnyvale, CA to the CEO Jim Lanzone and CTO Aengus McClean. Let's just see what happens

    Do you care to add your name?

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