Why is an IMAP Inbox Only Displaying 10,000 Items When There are Many More Emails on the Server?

Anonymous
2022-05-04T04:23:15+00:00

I have an IMAP email account that is hosted by AOL Mail, which I download into Outlook 365. The AOL Account has emails going as far back as 2015, and until recently all of those emails were visible (and searchable) through Outlook. About 2 weeks ago, I noticed that I could no longer search for emails going back farther than 6 months ago. Those emails are still on the AOL server; I can see them if I use AOL's webmail interface (which is pretty mediocre). But they are no longer downloading into my IMAP inbox. Indeed, at the bottom of the inbox it now says I have 10,000 items.

                                     [!\[\](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA

That's the maximum. If I delete say 100 emails, another 100 emails will download from the AOL server but the downloading will stop when I hit 10,000. (When new emails download from the account, older emails are deleted so I'm just about always at 10,000 items). The full set of emails remains on the AOL server.
In my IMAP Account Settings for this email account, I have the "Keep Mail offline" setting pushed all the way to the right at "All".
[!\\ I can't find any setting in Outlook that limits the number of emails. Nor does there appear to be any setting in the AOL account that limits 3rd party IMAP mailboxes to only 10,000 items (at least not one that I can find). New emails are downloading and syncing with the AOL server, so my connection settings appear to be correct.
Is there some kind of Registry setting that is limiting the number of items that will load into this email inbox? I used to have access to all of the emails that were on the AOL server. Is there any way to get that back? One last note. I deleted the AOL account from Inbox, rebooted and then reinstalled the AOL account. It still only downloaded 10,000 items in the IMAP inbox. Also I'm using the most recent version of Outlook 365.
Thanks for any help anyone can provide.](https://learn-attachment.microsoft.com/api/attachments/e4efa42d-54c3-4fa7-b54a-ae7d93efb421?platform=QnA)](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA)

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-06-10T14:52:58+00:00

    YanTeper, thanks; you are absolutely correct--my mistake.

    Actually I corrected my response. Ed Eubank

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  2. Anonymous
    2022-06-10T14:10:28+00:00

    Yes - Yahoo customer care just contacted me on Twitter after the public tweet - although they wrongly thought I had a yahoo email rather than an aol one. However I have just sent them the analysis above by DM and will update if I make any progress with them.

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  3. Anonymous
    2022-06-10T13:59:12+00:00

    Why would you say that

    BASED UPON THIS THREAD, IT APPEARS THAT THEY may be CORRECT! -WHEN THEY ARE CLEARLY NOT CORRECT???

    Please read this thread more carefully and don't make statements that confuse everybody. If we are to have any chance at getting this fixed, we need to have an agreement on what needs to be fixed

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  4. Anonymous
    2022-06-10T13:58:41+00:00

    Same frustration. Started 6.8. w/ 'synchronization issues'. Finally synchronized. Limited to 10000 emails.

    Outlook 2010 desktop; Windows 7 - no longer updates.

    50K + AOL emails dating back to 2011 and prior have always been able to search historically in Outlook.

    All emails still reside on AOL.

    As a sidenote, I suddenly have a 'Bulk" Folder.

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  5. Anonymous
    2022-06-10T13:33:00+00:00

    Hi Mark_302

    This is a great demonstration of the falsity of Yahoo?AOL support answer, thank you for doing that

    I will paste your post into my conversation with Yahoo Customer Care

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