Why is an IMAP Inbox Only Displaying 10,000 Items When There are Many More Emails on the Server?

Anonymous
2022-05-04T04:23:15+00:00

I have an IMAP email account that is hosted by AOL Mail, which I download into Outlook 365. The AOL Account has emails going as far back as 2015, and until recently all of those emails were visible (and searchable) through Outlook. About 2 weeks ago, I noticed that I could no longer search for emails going back farther than 6 months ago. Those emails are still on the AOL server; I can see them if I use AOL's webmail interface (which is pretty mediocre). But they are no longer downloading into my IMAP inbox. Indeed, at the bottom of the inbox it now says I have 10,000 items.

                                     [!\[\](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA

That's the maximum. If I delete say 100 emails, another 100 emails will download from the AOL server but the downloading will stop when I hit 10,000. (When new emails download from the account, older emails are deleted so I'm just about always at 10,000 items). The full set of emails remains on the AOL server.
In my IMAP Account Settings for this email account, I have the "Keep Mail offline" setting pushed all the way to the right at "All".
[!\\ I can't find any setting in Outlook that limits the number of emails. Nor does there appear to be any setting in the AOL account that limits 3rd party IMAP mailboxes to only 10,000 items (at least not one that I can find). New emails are downloading and syncing with the AOL server, so my connection settings appear to be correct.
Is there some kind of Registry setting that is limiting the number of items that will load into this email inbox? I used to have access to all of the emails that were on the AOL server. Is there any way to get that back? One last note. I deleted the AOL account from Inbox, rebooted and then reinstalled the AOL account. It still only downloaded 10,000 items in the IMAP inbox. Also I'm using the most recent version of Outlook 365.
Thanks for any help anyone can provide.](https://learn-attachment.microsoft.com/api/attachments/e4efa42d-54c3-4fa7-b54a-ae7d93efb421?platform=QnA)](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA)

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-06-10T16:30:59+00:00

    It’s definitely not an Outlook issue for me as I use Apple mail.

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  2. Anonymous
    2022-06-10T16:18:07+00:00

    Curious. Maybe it is an outlook thing. Both outlook (on windows) and gmail (on android) show both a bulk mail and a spam folder.

    The two different outlook versions show all SPAM in the bulk mail folder, with the spam folder empty. On gmail it's reversed, with the spam folder holding all the SPAM, and the bulk mail folder empty.

    I mostly use outlook so never look in those folders on my phone; just did now to respond.

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  3. Anonymous
    2022-06-10T15:51:06+00:00

    Appreciate the reply. Yes, spam is now going to the bulk folder. However, it is a recent addition.

    Outlook screenshots as late as 4.5.22 and no bulk folder just 'Junk E-Mail' for me.

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  4. Anonymous
    2022-06-10T15:49:56+00:00

    Thanks to everyone for their efforts in getting this situation corrected. Much appreciated.

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  5. Anonymous
    2022-06-10T15:36:16+00:00

    Good suggestion; unfortunately Microsoft help is virtually non-existant at this time.

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