Why is an IMAP Inbox Only Displaying 10,000 Items When There are Many More Emails on the Server?

Anonymous
2022-05-04T04:23:15+00:00

I have an IMAP email account that is hosted by AOL Mail, which I download into Outlook 365. The AOL Account has emails going as far back as 2015, and until recently all of those emails were visible (and searchable) through Outlook. About 2 weeks ago, I noticed that I could no longer search for emails going back farther than 6 months ago. Those emails are still on the AOL server; I can see them if I use AOL's webmail interface (which is pretty mediocre). But they are no longer downloading into my IMAP inbox. Indeed, at the bottom of the inbox it now says I have 10,000 items. 

                                     [!\[\](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA

That's the maximum. If I delete say 100 emails, another 100 emails will download from the AOL server but the downloading will stop when I hit 10,000. (When new emails download from the account, older emails are deleted so I'm just about always at 10,000 items). The full set of emails remains on the AOL server.
In my IMAP Account Settings for this email account, I have the "Keep Mail offline" setting pushed all the way to the right at "All".
[!\\ I can't find any setting in Outlook that limits the number of emails. Nor does there appear to be any setting in the AOL account that limits 3rd party IMAP mailboxes to only 10,000 items (at least not one that I can find). New emails are downloading and syncing with the AOL server, so my connection settings appear to be correct.
Is there some kind of Registry setting that is limiting the number of items that will load into this email inbox? I used to have access to all of the emails that were on the AOL server. Is there any way to get that back? One last note. I deleted the AOL account from Inbox, rebooted and then reinstalled the AOL account. It still only downloaded 10,000 items in the IMAP inbox. Also I'm using the most recent version of Outlook 365.
Thanks for any help anyone can provide.](https://learn-attachment.microsoft.com/api/attachments/e4efa42d-54c3-4fa7-b54a-ae7d93efb421?platform=QnA)](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA)

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

315 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-06-17T15:03:56+00:00

    Thank you for participation and your contribution, everybody

    Here are the people who signed so far

    Yan Teper, Yahoo mail, Outlook, USA

    Michael Walker
    Hal Fogelman
    Susan Gray, AOL and Yahoo mail

    Philip Nowicki
    Manish Naik, Yahoo India
    Dave Burns, Yahoo Rogers, Outlook, Canada

    You can also add your platform, Desktop client and country if you want to

    Any other brave souls?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2022-06-17T11:26:52+00:00

    Happy to add my name. Is there a link somewhere to add my name? If not, name is same as my handle here ... Dave Burns. Thx.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-06-17T11:25:12+00:00

    Was just trying to be helpful. Insert the word "potential" in front of the word "impact". Most Rogers Yahoo customers I know use either Apple Mail or Outlook since Yahoo's platform is rather primitive (IMO).

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-06-17T02:39:47+00:00

    I was being conservative in my estimate because I don't know how many Yahoo/AOL users in any country use 3rd party email clients rather than webmail. Do you use outlook or some other app? Has your inbox been cut down to 10000 emails?

    Then add your name to the list

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-06-17T02:00:34+00:00

    I take it you're suggesting/saying that Rogers Canada uses yahoo mail. But that doesn't imply that a lot of their users have more than 10,000 emails, or even that they use a third-party email client. In fact, if they do, it's even possible that THEY use that new API; it may have even been written for them.

    Was this answer helpful?

    0 comments