Why is an IMAP Inbox Only Displaying 10,000 Items When There are Many More Emails on the Server?

Anonymous
2022-05-04T04:23:15+00:00

I have an IMAP email account that is hosted by AOL Mail, which I download into Outlook 365. The AOL Account has emails going as far back as 2015, and until recently all of those emails were visible (and searchable) through Outlook. About 2 weeks ago, I noticed that I could no longer search for emails going back farther than 6 months ago. Those emails are still on the AOL server; I can see them if I use AOL's webmail interface (which is pretty mediocre). But they are no longer downloading into my IMAP inbox. Indeed, at the bottom of the inbox it now says I have 10,000 items.

                                     [!\[\](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA

That's the maximum. If I delete say 100 emails, another 100 emails will download from the AOL server but the downloading will stop when I hit 10,000. (When new emails download from the account, older emails are deleted so I'm just about always at 10,000 items). The full set of emails remains on the AOL server.
In my IMAP Account Settings for this email account, I have the "Keep Mail offline" setting pushed all the way to the right at "All".
[!\\ I can't find any setting in Outlook that limits the number of emails. Nor does there appear to be any setting in the AOL account that limits 3rd party IMAP mailboxes to only 10,000 items (at least not one that I can find). New emails are downloading and syncing with the AOL server, so my connection settings appear to be correct.
Is there some kind of Registry setting that is limiting the number of items that will load into this email inbox? I used to have access to all of the emails that were on the AOL server. Is there any way to get that back? One last note. I deleted the AOL account from Inbox, rebooted and then reinstalled the AOL account. It still only downloaded 10,000 items in the IMAP inbox. Also I'm using the most recent version of Outlook 365.
Thanks for any help anyone can provide.](https://learn-attachment.microsoft.com/api/attachments/e4efa42d-54c3-4fa7-b54a-ae7d93efb421?platform=QnA)](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA)

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-07-02T20:33:52+00:00

    Use 2010 w/ AOL and can access settings directly through Outlook. I have run through the steps below but haven't implemented as I do use an app password currently. I may have it saved, but had assumed a new app PW could be generated at any time, so maybe not. It does seem others have had success on the Apple forum and here w/ getting a new one, but Yahoo still claiming no resolution just a day ago, makes me hesitant.

    https://old.reddit.com/r/yahoo/comments/vmqwue/app_password/ :

    Outlook Steps to Access Server:

    Click File

    Click Accounts Settings

    Email Tab - Double Click Name

    Dialog box opens "Internet Email Settings"

    Server Information:

    Incoming

    Outgoing

    Log on Info:

    User Name & Password.

    In the above scenario - seems you should be able to just add 'export.' in front:

    **export.**imap.aol.com  instead of  imap.aol.com (current)

    In the Advanced window, port is currently 993 for the incoming server and from Daniel's link - the port remains the same.

    Finally, even if this solution is temporary? as alluded to below, it may give users time to copy, archive, folder emails. I can still search 'all mail items' in my Outlook Data file, for which I have a separate Inbox, 2nd .pst, to call up older emails.

    Jun 29, 2022 7:05 AM in response to adamzki

    If the IMAP path works, by all means go for it and use it. But I’d wager that that path too will become

    restricted to 10,000 messages as what appear deliberate changes are rolled out throughout the VerizonYahoo servers.

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  2. Anonymous
    2022-07-02T20:28:33+00:00

    Thanks to all who put their shoulder to moving this wheel, especially AG522 and BDSolomon for the latest posts.

    I just changed my Outlook 365 Incoming Server to - export.imap.mail.yahoo.com . That did the trick. I did not have to delete anything or perform any other feats of derring-do.

    Instructions at Download your email from Yahoo Mail with IMAP | New Mail for Desktop Help - SLN28681

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  3. Anonymous
    2022-07-02T20:02:03+00:00

    Thank you very much, Daniel. This can get most of us back working. However as VanTeper suggests we really need to hear from Yahoo. A third-party site is calling this Resolved, but we really don't know if this is "the" SOLUTION.

    (A) What was Yahoo's design plan and its reasons?

    (B) What is the purpose and life cycle of the new IMAP server? Is it a permanent change to improve performance & scalability, or a workaround for now? Will users with local clients or Inboxes over 10,000 be diverted or migrated to this server?

    (C) Was this limitation a response to some emergency or urgent condition? Otherwise why not just migrate to new, improved server protocols without severe limitations (pulling the rug out) from everyone?

    (D) How did such a change get though Change Management without effective communcations with users, business partners, service (email) providers, and all other direct parties? Think of the situation with app passwords. Remember how long the communcation campaign was to get all users in all environments ready for the changes.

    (E) Is there a fundamental change in service management by Yahoo, such that they no longer believe in enabling local email client applications?

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  4. Anonymous
    2022-07-02T18:55:32+00:00

    I have AOL, not yahoo, but I think the same applies. I don't THINK you had to delete your email account. It's really strange. If you open the account settings under outlook I do not see a way to change the server info. BUT go into control panel... may be a little different if you open control panel directly but I go thru the menu and it's user accounts, then mail (microsoft outlook). From there choose email accounts.

    It opens something that looks exactly the same as from within outlook except that change has the server URLs, user name and password. And under more settings on the advanced tab they have the ports and some other settings.

    Haven't tried; I'd have to dig up the info on app passwords in case I need to change that if I use a different server. We only change the income server, right?

    (I think I have an email on how to set up the app password, but it might be more than 10,000 emails away! I can do one of my rare logins to actual AOL and search for app passwords I guess. JUST to be prepared; I seem to recall I was able to copy from one device to another... that may have been android, as I don't see a way in outlook to display it.

    I more or less found this from: https://support.microsoft.com/en-us/office/change-or-update-email-account-settings-in-outlook-for-windows-560a9065-3c3a-4ec5-a24f-cdb9a8d622a2 Which I got from help in the account settings and searched for reset mail settings. I did that because that was on a button in the ouitlook change. I did NOT want to hit the button only to find that it reset all my settings! The help did NOT address that button in outlook but covered the additional detail in the control panel one. If anyone is brave enough to clock on that reset button from outlook let us know, but I don't need it; I can easily do it from control panel. Just need to wait until I can dig up or search AOL to know how to change the app password, in case I need it.

    I found it (thru control panel) in Outlook 2016 in WIn7 and it also looked the same in Outlook 2021 in Win10. As I said, didn't change it and won't until I can generate the app password if needed. (I thought I read somewhere that app passwords weren't needed anymore.)

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  5. Anonymous
    2022-07-02T17:03:39+00:00

    Seems that yes, just changing the server works.  

    Below from Apple forum: - no need for the other software:

    https://discussions.apple.com/thread/253810183?page=3 

    Search through Yahoo's documentation I found a workaround that allows downloading of all the emails.

    It's just a matter of changing the IMAP settings for 3rd party mail apps.

    However I had to delete the predefined "Yahoo" account and setup "other mail account".

    I entered my account, one-time generated password, had to wait 10-20 seconds to get a time-out

    and then was able to enter the IMAP and SMTP settings.

    The main change is for the incoming mails:

    export.imap.mail.yahoo.com

    https://help.yahoo.com/kb/new-mail-for-desktop/download-email-yahoo-mail-third-party-sln28681.html

    This solved my issue - and maybe it might help others in the community.

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