Why is an IMAP Inbox Only Displaying 10,000 Items When There are Many More Emails on the Server?

Anonymous
2022-05-04T04:23:15+00:00

I have an IMAP email account that is hosted by AOL Mail, which I download into Outlook 365. The AOL Account has emails going as far back as 2015, and until recently all of those emails were visible (and searchable) through Outlook. About 2 weeks ago, I noticed that I could no longer search for emails going back farther than 6 months ago. Those emails are still on the AOL server; I can see them if I use AOL's webmail interface (which is pretty mediocre). But they are no longer downloading into my IMAP inbox. Indeed, at the bottom of the inbox it now says I have 10,000 items.

                                     [!\[\](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA

That's the maximum. If I delete say 100 emails, another 100 emails will download from the AOL server but the downloading will stop when I hit 10,000. (When new emails download from the account, older emails are deleted so I'm just about always at 10,000 items). The full set of emails remains on the AOL server.
In my IMAP Account Settings for this email account, I have the "Keep Mail offline" setting pushed all the way to the right at "All".
[!\\ I can't find any setting in Outlook that limits the number of emails. Nor does there appear to be any setting in the AOL account that limits 3rd party IMAP mailboxes to only 10,000 items (at least not one that I can find). New emails are downloading and syncing with the AOL server, so my connection settings appear to be correct.
Is there some kind of Registry setting that is limiting the number of items that will load into this email inbox? I used to have access to all of the emails that were on the AOL server. Is there any way to get that back? One last note. I deleted the AOL account from Inbox, rebooted and then reinstalled the AOL account. It still only downloaded 10,000 items in the IMAP inbox. Also I'm using the most recent version of Outlook 365.
Thanks for any help anyone can provide.](https://learn-attachment.microsoft.com/api/attachments/e4efa42d-54c3-4fa7-b54a-ae7d93efb421?platform=QnA)](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA)

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

315 answers

Sort by: Most helpful
  1. Anonymous
    2023-03-13T16:10:28+00:00

    Are the yearly folders you moved emails into synced too or did you create them in outlook and never sync them with AOL? I created mine on yahoo and used yahoo to do the move and left them syned. I also made 4 per year and won't make a bew one till I havd a full quarters worth of messages to move into it just once. That way once the index for that folder is built, it should requiredand maintenance and easilyis synced between my various client apps. I haven't seen any additional load on my pc (win10 pro workstation) caused by maintaining those folders. Does take Outlook a bit longer to load cold start getting the profile into mem. Mobile app has been fine. Only problem know seems to be the junkmail filters can't seem to do their job.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2023-03-13T12:34:59+00:00

    ok thanks; and do you only see this cycling with the export.imap.aol.com endpoint?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2023-03-11T00:38:11+00:00

    I'll respond to your question about cycling.

    I moved messages by years but left what has now climbed to over 30K messages in the main inbox.

    Cycling: periodically some/all of the folders empty out and start over... in some cases it was over and over. My PC was overheating from all of that.

    I have mostly been using outlook/AOL with the export IMAP address, on my Win10 PC (still haven't moved off the WIn7), and it's been holding ok. I just tested the WIn7, and see that the inbox was down some 10K and climbing back up -- it goes down to 1000 or maybe even zero. I have at times noticed those under 10K extracted inbox subsets were down to 1000 (all of them, and holding until other folders rebuilt. Other than that it's unlikely to catch one at the small size because it starts building.

    It also wreaks havoc with the index (I moved to outlook for AOL mostly for the power of the search index), and it keeps wiping out; I have a small folder I do a search to list select messages, and it shows nothing because it got removed from the index (I think the index is emptied and rebuilt). This is a folder with 58 messages. Not sure if it empties and rebuilds; it's so small that unless it is behind others, I'd never see it. But as I said, its index entries go away.

    So at least for WIn7, it is still recycling.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2023-03-09T17:35:19+00:00

    Thanks for the great info and feedback. I guess I'll report how I sorted myself out. I just gave in to the idea I needed to better organize my inbox and 10K was actually reasonable for a single container. Afterall, outlook will easily search across all inboxes. It took me a few night sessions using the Yahoo web interface to move messages from each year into Quartey labeled folders, let Outlook sync those and use filters and the unread views to clean up a bit. I ended up getting 10 years of messages neatly organized in a way that will be easy enough to keep up with moving forward. The biggest pain of this was that the Yahoo interface was limited to only so many headlines per page dump and it could take a while of paging down to load more from the search and then do the move. It sure would have been nice if they had a way to move all messages based on the search results rather than just what was delved into the browser memory. The Dev setting you mentioned likely is part of the interface API. I feel like it was loading 50 to 100 messages per scroll down. But for the effort I'm pleased and better off for it.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2023-01-19T02:11:12+00:00

    I downloaded Thunderbird because I thought I saw a post here that said it didn’t limit posts but it did limit me to 10,000 emails from Yahoo. I think the problem is with Yahoo.

    When I contacted Yahoo a few months ago, they told me to use their app on my phone or to log into their Yahoo Mail site and I would be able to search my emails. I have over 100K in my inbox so I don’t know if I can see all of them on my phone but I was able to get to the ones I needed for a legal matter.

    Hope this helps

    Was this answer helpful?

    0 comments No comments