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I have an IMAP email account that is hosted by AOL Mail, which I download into Outlook 365. The AOL Account has emails going as far back as 2015, and until recently all of those emails were visible (and searchable) through Outlook. About 2 weeks ago, I noticed that I could no longer search for emails going back farther than 6 months ago. Those emails are still on the AOL server; I can see them if I use AOL's webmail interface (which is pretty mediocre). But they are no longer downloading into my IMAP inbox. Indeed, at the bottom of the inbox it now says I have 10,000 items.
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That's the maximum. If I delete say 100 emails, another 100 emails will download from the AOL server but the downloading will stop when I hit 10,000. (When new emails download from the account, older emails are deleted so I'm just about always at 10,000 items). The full set of emails remains on the AOL server.
In my IMAP Account Settings for this email account, I have the "Keep Mail offline" setting pushed all the way to the right at "All".
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I can't find any setting in Outlook that limits the number of emails. Nor does there appear to be any setting in the AOL account that limits 3rd party IMAP mailboxes to only 10,000 items (at least not one that I can find). New emails are downloading and syncing with the AOL server, so my connection settings appear to be correct.
Is there some kind of Registry setting that is limiting the number of items that will load into this email inbox? I used to have access to all of the emails that were on the AOL server. Is there any way to get that back?
One last note. I deleted the AOL account from Inbox, rebooted and then reinstalled the AOL account. It still only downloaded 10,000 items in the IMAP inbox. Also I'm using the most recent version of Outlook 365.
Thanks for any help anyone can provide.](https://learn-attachment.microsoft.com/api/attachments/e4efa42d-54c3-4fa7-b54a-ae7d93efb421?platform=QnA)](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA)
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Actually their first response said “at the moment”. I replied to ask “is it temporary?” but they didn’t answer my question until I replied again and included “@yahoo” in that reply.
I am with you about fearing the latter.
Well they responded to "is it temporary" with "at the moment",
That either means that they know about it and are working on it... or they didn't pay attention to what you said. I fear it's the latter.
They responded to me on Twitter as follows:
https://twitter.com/yahoocare/status/1573861250047610880?s=46&t=hnND8RpFsB4mR9wQ3ZOzng
Did you try reverting to the old name (I forget what was changed -- we added a prefix)? Maybe only the new one is screwed up. BUT you don't give me home for reducing it because I really didn't want to have so many folders to keep the main one at 10,000.
Unless... did you try to work with your existing file, or delete it and start over? After a little more moving I was going to try that. Maybe something is screwed up in the file already. But if you did that, then other than that address (if you didn't do it), it's really broken and nothing WE do can fix it. Yahoo/AOL, OTOH, have to step up if they want to keep their customers.
Yes despite all the conjecture on what new rules may be, IMAP is still malfunctioning. I trimmed my AOL Inbox down to 8900 messages, which is the total of Read + Unread. The sync ran for hours, then stopped and reverted at a total of 8700. This abruptly deleted all as usual, reducing the Inbox to 500 and starting over.
And while this slow sync runs all the time, heating up and reducing hardware life, it is impossible to navigate and search in the local email client. That would be the reason why we want Outlook and other local clients. This resource hog also slows the sync of my Outlook Exhange account which used to be instantaneous.
So even giving in to a 10,000 message limit does not help. The Customer Service agents across all providers give invalid and ineffective replies, because Yahoo talks to nobody, but they do act like something has gone wrong.
There was some prior input here from users with some inside-Yahoo knowledge. Is there any real information on this disruption?