Why is an IMAP Inbox Only Displaying 10,000 Items When There are Many More Emails on the Server?

Anonymous
2022-05-04T04:23:15+00:00

I have an IMAP email account that is hosted by AOL Mail, which I download into Outlook 365. The AOL Account has emails going as far back as 2015, and until recently all of those emails were visible (and searchable) through Outlook. About 2 weeks ago, I noticed that I could no longer search for emails going back farther than 6 months ago. Those emails are still on the AOL server; I can see them if I use AOL's webmail interface (which is pretty mediocre). But they are no longer downloading into my IMAP inbox. Indeed, at the bottom of the inbox it now says I have 10,000 items.

                                     [!\[\](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA

That's the maximum. If I delete say 100 emails, another 100 emails will download from the AOL server but the downloading will stop when I hit 10,000. (When new emails download from the account, older emails are deleted so I'm just about always at 10,000 items). The full set of emails remains on the AOL server.
In my IMAP Account Settings for this email account, I have the "Keep Mail offline" setting pushed all the way to the right at "All".
[!\\ I can't find any setting in Outlook that limits the number of emails. Nor does there appear to be any setting in the AOL account that limits 3rd party IMAP mailboxes to only 10,000 items (at least not one that I can find). New emails are downloading and syncing with the AOL server, so my connection settings appear to be correct.
Is there some kind of Registry setting that is limiting the number of items that will load into this email inbox? I used to have access to all of the emails that were on the AOL server. Is there any way to get that back? One last note. I deleted the AOL account from Inbox, rebooted and then reinstalled the AOL account. It still only downloaded 10,000 items in the IMAP inbox. Also I'm using the most recent version of Outlook 365.
Thanks for any help anyone can provide.](https://learn-attachment.microsoft.com/api/attachments/e4efa42d-54c3-4fa7-b54a-ae7d93efb421?platform=QnA)](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA)

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-09-16T02:33:33+00:00

    Same here. 9/15/22 10:30pm EST. I'm using export.imap.aol.com on port 993. Looks like they have a 100,000 email limit now!

    Someone please let me know what the new server settings that do not have a 10,000 or 100,000 mail limit?

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  2. Anonymous
    2022-09-16T00:34:04+00:00

    I have been successfully using the export.imap.mail.yahoo.com for several months now. Everything has been great! I get all my email displayed in my inbox, Outlook is only synchronizing my Subscribed folders. It was like the good old days until a few hours ago. Now my folder subscriptions are no longer working, and Outlook is tying to download old email that I have archived in about 20 separate folders on the server. Outlook hung during the synchronization process, so I killed it. When I restarted Outlook, it began rebuilding my inbox and now it is stuck again. Luckily my email is working on my iPhone.

    Did Yahoo mess with their IMAP servers again today?

    Should I delete (or rename) my OST file and try rebuilding it from scratch?

    Does anyone have any other suggestions? Thanks all.

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  3. Anonymous
    2022-09-09T21:36:06+00:00

    I am experiencing this 10,000 emails in my yahoo.com Inbox on my laptop, too

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  4. Anonymous
    2022-08-29T01:39:37+00:00

    In reading many posts in this string...I'm not entire believing MSFT and Outlook 2019 is off the hook. I have Optimum Online internet and email. And, I'm having similar issues with IMAP now as well Like others, I can see all the 23k+ emails online and on my phone. But, with the "Keep mail offline for..." set to "ALL", it pulls down email from the last few days. But, set for 60 months vs all, Outlook 2019 is pulling down far more than the 22,000. Oldest email was Nov 2016. Look like it pulled in the 5 years worth (thru Sept 2017) and left everything on the server. I went back and changed the setting to "ALL" and going from there. Will watch to see if Outlook 2019 starts dropping the Sept 2017 emails once we get to Oct.

    Still doesn't make any sense. I'm not extremely too technically adept when it comes to what commanda gets exchanged between the PC and servers....Still would like an explanation in simpler terms that makes sense.

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  5. Anonymous
    2022-08-12T17:10:56+00:00

    To my great embarrassment the letter to Yahoo Corporate office returned again. Does anyone know if they moved the HQ from Sunnyvale (I have sent it to 701 First Ave) or maybe they have agreement with USPS not to deliver customer mail :-(

    Doe anyone have a reliable address for Yahoo Inc HQ?

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