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I have an IMAP email account that is hosted by AOL Mail, which I download into Outlook 365. The AOL Account has emails going as far back as 2015, and until recently all of those emails were visible (and searchable) through Outlook. About 2 weeks ago, I noticed that I could no longer search for emails going back farther than 6 months ago. Those emails are still on the AOL server; I can see them if I use AOL's webmail interface (which is pretty mediocre). But they are no longer downloading into my IMAP inbox. Indeed, at the bottom of the inbox it now says I have 10,000 items.
[!\[\](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA
That's the maximum. If I delete say 100 emails, another 100 emails will download from the AOL server but the downloading will stop when I hit 10,000. (When new emails download from the account, older emails are deleted so I'm just about always at 10,000 items). The full set of emails remains on the AOL server.
In my IMAP Account Settings for this email account, I have the "Keep Mail offline" setting pushed all the way to the right at "All".
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I can't find any setting in Outlook that limits the number of emails. Nor does there appear to be any setting in the AOL account that limits 3rd party IMAP mailboxes to only 10,000 items (at least not one that I can find). New emails are downloading and syncing with the AOL server, so my connection settings appear to be correct.
Is there some kind of Registry setting that is limiting the number of items that will load into this email inbox? I used to have access to all of the emails that were on the AOL server. Is there any way to get that back?
One last note. I deleted the AOL account from Inbox, rebooted and then reinstalled the AOL account. It still only downloaded 10,000 items in the IMAP inbox. Also I'm using the most recent version of Outlook 365.
Thanks for any help anyone can provide.](https://learn-attachment.microsoft.com/api/attachments/e4efa42d-54c3-4fa7-b54a-ae7d93efb421?platform=QnA)](https://learn-attachment.microsoft.com/api/attachments/40c12e9d-b5a2-4a30-8bc4-4503de01cbbc?platform=QnA)
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've just tweeted the owners of AOL and Yahoo - Apollo Global Management to see if they are interested in the growing number of unhappy email users.
https://twitter.com/Richard94115209/status/1535275394135474177
Why would you say that
BASED UPON THIS THREAD, IT APPEARS THAT THEY may be CORRECT! -WHEN THEY ARE CLEARLY NOT CORRECT???
Please read this thread more carefully and don't make statements that confuse everybody. If we are to have any chance at getting this fixed, we need to have an agreement on what needs to be fixed
I have read this long thread discussing the sudden 10,000 limitation on the number of emails that can be viewed in outlook including Office 365.
I began having the problem with my Office 365 yesterday, June 9, 2022, at about 4:00 pm EST.
I receive my service from AT&T Yahoo.
Happened suddenly with all three of my computers.
I of course contacted AT&T yahoo technical support. However, they claim it is a Microsoft/Office 365 issue.
However, while it is not difficult to understand why AT&T; Yahoo; Verizon, et al, might want to put a throttle on the the number of emails we receive, clearly Office 365 would have no such interest.
Or, might just be a programmer's glitch somewhere; but, whatever, it is a serious problem for business and legal users, so hope that the powers that be will step up to the plate.
PS. I should add that AT&T technical support indicated, as I recall, that AT&T uses Verizon servers(?)
PPS. In addition, it would be helpful if Office 365 would give us some support.
First, I'm pretty sure the support people don't know about it... although you'd think with so many people complaining about it they might look into it further. I think that either their developers made the change and didn't think it was important to tell support, or announce to the users, or they did it unwittingly. OR some or all of their platform is outsourced and THEY weren't told it was happening. Could be an option they suddenly enabled.
The fact that my OST (or PST -- I apparently have both now and b=with current dates) was over 5G and is now around 2G confirms that I had all those messages and at the first sync after they rolled out the change, they were deleted.
As for different dates, it could be that some people didn't notice right away, or it could be that they have different servers and didn't roll out to all servers at the same time.
If they do that (send the most recent 10,000 and only send more if the client asks for the next 10,000), and advise of that BUT still require a change on the client, then anyone using a client not currently being supported/maintained will be left out. If I hadn't checked just so I could post here the confirmation, I would have believed my Office 2016 was no longer getting updates. For sure, Office 2013 or 2010 won't get a fix to keep asking until they get the last chunk.