Managing personal Outlook.com account settings, security, and privacy
How did they fix the issue? Did they. S mention what the exact problem is? In other posts, people are conplaining tech support was useless in spite of them being paying subscribers.
There are numerous instances that it works and doesn't work. In my case I have to use the code from another Windows computer. But no code was required for the Mac version. But another poster mentioned that he couldn't get it to work on his Mac. It's been a hit or miss for a lot of people. Thanks.