This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi,
I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.
When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.
Can anyone tell me how show these shared account folders in my favorites?
Thanks
CM
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Screenshot, I have it on both my laptops.
My workmates in the same organisation are still waiting for it.
I use both a Mac and a PC for work, and I use the New Outlook on both. What is interesting / frustrating is that I can add my shared email folders to Favorites on the Mac Outlook, but not the PC Outlook. I've been surprised by how different the Mac and PC versions of the new Outlook are from each other, but even more surprised that the Mac version has functionality that the PC version does not.
Check out the Feedback portal for this specific feature: https://feedbackportal.microsoft.com/feedback/search/89a8afa3-2e1c-ec11-b6e7-0022481f8472?q=shared+mailbox+favorites
So many different posts regarding this yet the highest upvotes for one is only 206. I truly dont understand why this would of been left out of the new Outlook. Quite sad we have to submit feedback to get a feature added back. #MicrosoftFTW
Everyone go upvote all of them! haha
Many employees are reverting to the old Outlook desktop because of this. All of our employees manage multiple mailboxes and need to be able to instantly see when new emails come through by having it at the top of the pane. Without this visibility, the team keep missing emails because they have to scroll down to see if there is new mail. Being able to favourite mailboxes/folders is a must and we cannot use the new Outlook if this function is not fixed/added.
This is something used mostly by companies. It is completely crazy to use shared mailboxes with this design!!!
The CEO of the company I manage turned on the new outlook by mistake, having 8 shared boxes and 4 full accounts it was a huge mess, it was immediately requested to the IT toi set things back to the old version and suggested to look for a alternative program...
I don't get how Microsoft plan things but this look as a HUGE step back and lately most of the developments seem to forget many users are inside a company where the things need to be stable and working all we see is useless stuff even on Windows Pro so I wonder what is this "vision" for the future...
But wait they created a Copilot new key, hope it can run over the "bad decisions team"