The Outlook bug in this year-old thread is back. https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-edit-quickbooks-generated-outlook-emails/cc37fa11-b801-4df4-ac5a-0dfef52be63f Steps to reproduce: Create invoice in QuickBooks, click "Email" button. A draft email is created in Outlook from your default invoice template with the invoice attached. Edit that email - add or remove text, and send. Look in Sent Items. The sent email DOES NOT HAVE YOUR EDITS. This is subtle, and super annoying - how often do you think to check if your e-mail got sent the way you wrote it? I only noticed because I went back to copy some text that I had written for a new e-mail and saw that it was missing from the email as sent.

Also, my ticket number with MS is 33417431 - perhaps referring to that will help them locate the key for you?

I haven't tried it yet as I can't confirm those are the correct ones for this issue. I just googled the key mentioned above and that's what came up. Hoping someone on here can confirm.

Hello...Thanks for posting that. I have been talking with Microsoft most of the day on this trying to get this key. Did these keys work for you?

Thanks for your reply..At least we have some sort of a workaround but our customer will not be thrilled..Thanks for the confirmation. I am wondering if I can open a ticket with Microsoft to get that regkey.. Again, thanks!

Hello...Has anyone found a fix for this issue? Quickbooks Enterprise V21 started doing this recently and we sent several emails out with very important edits that never made it to the recipient resulting in huge issues for us. This happens in outlook 2016 and 2019. If we switch it from HTML to Rich text in the email compose box the changes are kept. However, we need to do this for every email we send via quickbooks. The trick someone mentioned about switching from HTML to RTF and back again does not force it to stick. Are there any fixes for this issue? We can upgrade to V23 of QB Enterprise but do not think that will resolve it since it seems like an outlook issue. Thanks for any help

When sending emails from QuickBooks with Outlook, edits are discarded and the mail is sent as created by Quickbooks.

Anonymous

The Outlook bug in this year-old thread is back.

https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-edit-quickbooks-generated-outlook-emails/cc37fa11-b801-4df4-ac5a-0dfef52be63f

Steps to reproduce:

Create invoice in QuickBooks, click "Email" button.
A draft email is created in Outlook from your default invoice template with the invoice attached.
Edit that email - add or remove text, and send.
Look in Sent Items. The sent email DOES NOT HAVE YOUR EDITS.

This is subtle, and super annoying - how often do you think to check if your e-mail got sent the way you wrote it? I only noticed because I went back to copy some text that I had written for a new e-mail and saw that it was missing from the email as sent.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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53 answers

Anonymous

2022-11-04T21:39:55+00:00

Also, my ticket number with MS is 33417431 - perhaps referring to that will help them locate the key for you?
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Anonymous

2022-11-04T21:05:12+00:00

I haven't tried it yet as I can't confirm those are the correct ones for this issue. I just googled the key mentioned above and that's what came up. Hoping someone on here can confirm.
Was this answer helpful?

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Anonymous

2022-11-04T20:56:45+00:00

Hello...Thanks for posting that. I have been talking with Microsoft most of the day on this trying to get this key.

Did these keys work for you?
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Anonymous

2022-11-03T20:23:28+00:00

Thanks for your reply..At least we have some sort of a workaround but our customer will not be thrilled..Thanks for the confirmation.

I am wondering if I can open a ticket with Microsoft to get that regkey..

Again, thanks!
Was this answer helpful?

0 comments No comments
Anonymous

2022-11-03T19:38:21+00:00

Hello...Has anyone found a fix for this issue? Quickbooks Enterprise V21 started doing this recently and we sent several emails out with very important edits that never made it to the recipient resulting in huge issues for us. This happens in outlook 2016 and 2019. If we switch it from HTML to Rich text in the email compose box the changes are kept. However, we need to do this for every email we send via quickbooks. The trick someone mentioned about switching from HTML to RTF and back again does not force it to stick.

Are there any fixes for this issue? We can upgrade to V23 of QB Enterprise but do not think that will resolve it since it seems like an outlook issue.

Thanks for any help
Was this answer helpful?

0 comments No comments