Can't Generate 3rd Party App Password (AOL) for Outlook 2016 Desktop using Windows 11

Anonymous
2023-01-24T16:15:37+00:00

I have been using Outlook 2016 Desktop for Windows for quite awhile to access my AOL - (Verizon.net) emails. Just recently, I can't sync my AOL emails to my Outlook 2016 Desktop app. I can not generate an app password via AOL in order to sync and download my new emails to Outlook. I have contacted AOL several times and they are NO help at all. How can I generate a 3rd Party App password to make my outlook work as before? Any ideas/solutions on how to get around this issue?

P.S. I am using Outlook 2016 Desktop (Windows 11), not Outlook 365 or Outlook.com app.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-05-28T15:30:42+00:00

    YES it is!!! There "HELP Desk" should be called the "NO Help Desk" ... All they do is tell you that the option to generate an app password is down and keep trying!

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  2. Anonymous
    2023-05-28T15:36:11+00:00

    You are CORRECT!! It is all AOL. They don't want you to use a third party app because it takes away advertising money from them. I have noticed that the app password is flaky. It works sometimes and other times it doesn't.

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  3. Anonymous
    2023-05-29T14:59:16+00:00

    AOL refuses to fix this.

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  4. Anonymous
    2023-05-30T16:46:27+00:00

    I had to change the password for a client's AOL account (really verizon, but AOL is the host) today - and after I changed the password and went in to create a new app-specific password, it gave me that message "sorry this service is not available." I called AOL and spoke with two different reps, and they both said the same thing. "That's correct, you cannot create an app-specific password right now; we have no idea when it will be fixed or available, and just go to the browser instead." I asked - any idea on when it will be fixed? Nope - they have absolutely no idea - days/weeks/months/never. They don't know.

    So... I think we will have to change email hosts. Our account has been through so many iterations and ownerships over the years... GTE, Yahoo, Verizon, AOL. I think AOL has no clue what is going on in the technology. And now I hear there is ANOTHER company who is hosting AOL emails.

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  5. Anonymous
    2023-05-30T16:47:53+00:00

    that's exactly what they told me on 5/30/23 - "sorry, it doesn't work - keep trying."

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