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I have been using Outlook 2016 Desktop for Windows for quite awhile to access my AOL - (Verizon.net) emails. Just recently, I can't sync my AOL emails to my Outlook 2016 Desktop app. I can not generate an app password via AOL in order to sync and download my new emails to Outlook. I have contacted AOL several times and they are NO help at all. How can I generate a 3rd Party App password to make my outlook work as before? Any ideas/solutions on how to get around this issue?
P.S. I am using Outlook 2016 Desktop (Windows 11), not Outlook 365 or Outlook.com app.
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
WOW I was not aware that you could do that. Nice to know!!! I will keep that in mind the next time I get a password generated!
Vinnie I hope you are sincere. We are trying every day and hoping for a better outcome each day. Fingers crossed. If you have any advice on better chances I'm all ears!
It seems to be a hit or miss generating an app password! Keep trying ... I know it's frustrating but when you least expect it ... it will work! It took me many times trying. I am serious and no joke!
I ran into this issue today too, and I was able to get a phone number out of their chat system of 1-800-984-6207 and option 6 for Tech Support the women on the phone (who has to keep checking with others) That this is a known issue and they are aware of it and it is because of an top level technical upgrade or update they are doing but there is no ETA on when it will be fixed. She informed me the best course of action may be to just keep trying it at different times throughout the day to see if it is working. She was not able to get the rest of the info for me but it seems their site nor does their support offer a way to export the mailbox so it can then be transferred and put into Outlook or something.
So maybe if we all call their Tech Support and complain about it, it will get them to do something about it?
Yeah, I think tech support fed you a big juicy helping of BS. If it was a priority, it wouldn't be going on for 9 months. They don't care. I'd bet my next paycheck that this is completely deliberate on the part of AOL/Yahoo. If you are checking your email via a third party app, you aren't being exposed to the click through advertising. It all comes down to profit.
I have had my AOL email address since 1992 and in the past 15 years, they have systematically stripped away any benefits....including tech support for non-paying users. I was a paying subscriber for a lot of years beyond what I needed to be but that doesn't factor into the equation. Two years ago, in an act of desperation, I became a paid subscriber in an attempt to fix a serious, reoccurring issue with my email. I had access to tech support but they weren't much help. I knew more than they did so it was a complete waste of my time and money.
Because I have had the same email address for 30 years now, I have been reluctant to give it up. I have finally hit my threshold and I am done with AOL/Yahoo.