Can't Generate 3rd Party App Password (AOL) for Outlook 2016 Desktop using Windows 11

Anonymous
2023-01-24T16:15:37+00:00

I have been using Outlook 2016 Desktop for Windows for quite awhile to access my AOL - (Verizon.net) emails. Just recently, I can't sync my AOL emails to my Outlook 2016 Desktop app. I can not generate an app password via AOL in order to sync and download my new emails to Outlook. I have contacted AOL several times and they are NO help at all. How can I generate a 3rd Party App password to make my outlook work as before? Any ideas/solutions on how to get around this issue?

P.S. I am using Outlook 2016 Desktop (Windows 11), not Outlook 365 or Outlook.com app.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-05-30T22:03:52+00:00

    I believe that it is not ALL AOL accounts that are affected. It seems very squirrely. I believe it has something to do with the age of your account and where it originated. Ours originated with GTE! It's been "owned" by GTE, Yahoo, Verizon and AOL over the years! I just tried again (5/30/23 - pm eastern) and it's still down for me. Cannot generate an app-specific password, and can't use Outlook without one.

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  2. Anonymous
    2023-05-30T21:24:35+00:00

    Dear Chris Sutton Tampa and others in this thread,

    I retried today and suddenly it was working and I have access to my Netscape email again through MS-Outlook 365.

    Thanks, Leendeert

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  3. Anonymous
    2023-05-30T17:17:43+00:00

    I don't think it has anything to do with multiple accounts. I can't set up an app specific password with just one account.

    I had to change the regular AOL password - possible hacking - but then it won't let me set up an app specific password. I'm not sure if this is a problem with ALL aol accounts or just some.

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  4. Anonymous
    2023-05-30T16:47:53+00:00

    that's exactly what they told me on 5/30/23 - "sorry, it doesn't work - keep trying."

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  5. Anonymous
    2023-05-30T16:46:27+00:00

    I had to change the password for a client's AOL account (really verizon, but AOL is the host) today - and after I changed the password and went in to create a new app-specific password, it gave me that message "sorry this service is not available." I called AOL and spoke with two different reps, and they both said the same thing. "That's correct, you cannot create an app-specific password right now; we have no idea when it will be fixed or available, and just go to the browser instead." I asked - any idea on when it will be fixed? Nope - they have absolutely no idea - days/weeks/months/never. They don't know.

    So... I think we will have to change email hosts. Our account has been through so many iterations and ownerships over the years... GTE, Yahoo, Verizon, AOL. I think AOL has no clue what is going on in the technology. And now I hear there is ANOTHER company who is hosting AOL emails.

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