Why is outlook suddenly opening a pop out window when i click on New Email???

Anonymous
2023-05-22T15:10:34+00:00

I have had outlook 365 for years. Nothing on my end has changed. Suddenly (as of yesterday) every time i click on New Email a pop out window opens up (and the signature within my email is HUGE. About a 48 font yet the font showing is 12) This has never happened before and it is QUITE annoying. I have searched within the OPTIONS of Outlook and I cannot find anything with the option to open a pop out window when composing a new email. So there appears to be nothing for me to check/uncheck in this regard. As far as I know i have had no updates to Outlook that would have made this happen. Has anyone else had this happen and have you figured out how to stop it?????

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-05-22T15:55:20+00:00

    Hello! My name is Mostafa, and I will try my best to assist you with this so that you find a satisfactory solution.

    I’m sorry that you are experiencing this issue. Please try the steps below:

    Change the settings for composing emails.

    1. Click on the gear icon in the top right corner of your screen.
    2. Select “View all Outlook settings”.
    3. Click on “Compose and reply” under “Mail”.
    4. Under “Compose messages”, select “Pop out replies and forwards”.

    Disable the Reading pane in Outlook 365.

    1. Click on the gear icon in the top right corner of your screen.
    2. Select “View all Outlook settings”.
    3. Click on “Reading pane” under “Layout”.
    4. Select “Off” under “Reading pane”.

    If the above steps do not help, reach out to me, and I will be happy to help and try my best to resolve your issue. Thank you.

    Best,

    Mostafa

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  2. Anonymous
    2023-05-22T17:45:33+00:00

    First of all, I'm not sure what 'version' of Outlook you are speaking of, but there is no 'Gear" icon (for settings) in Outlook.

    However, I do know how to look at 'compose messages' under options, and there is NO 'pop out replies and forwards' so this is not a solution.

    Also, Turning 'off' the reading pane does nothing but turn OFF the reading pane. it has no bearing on the pop out window when composing new emails. So thanks, but both of your solutions do not apply.

    FYI, the version of Outlook i am using is this

    Microsoft® Outlook® for Microsoft 365 MSO (Version 2304 Build 16.0.16327.20200) 64-bit

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  3. Anonymous
    2023-05-23T02:16:39+00:00

    Hello,

    I'm sorry for the late reply. The above steps are for Outlook web; for the Outlook app, please follow the steps below:

    1. On the File tab, click on the Options button.
    2. From the Outlook dialog box that opens immediately, click Mail on the left pane.
    3. Now, scroll down to the Replies and Forwards section and uncheck the box with Open replies and forwards in a new window option.

    Keep me posted. Thank you.

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  4. Anonymous
    2023-05-23T16:44:42+00:00

    Unfortunately that box is NOT checked. So once again, this is not the issue.

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  5. Anonymous
    2023-05-24T03:10:28+00:00

    I'm afraid I'm running out of ideas. Let's ask other advisors and Teams users for suggestions that might help you.

    They would be able to reply to this thread and share their comments.

    Your patience will be greatly appreciated.

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