TokenFactoryIFrame

Anonymous
2022-05-02T21:26:46+00:00

Hello,

I am using outlook in a Safari browser on my Mac. Whenever I visit outlook "TokenFactoryIFrame" downloads every 5-10 seconds. I have not clicked on any of these as I do not know if it is malware or not.

Does anyone know what this is and how I can fix it?

* 2022-05-04: Seems this is still happening to a lot of people and there is no full solution yet.

Thank you

* * * Added by moderator on May 4, 2022.

A workaround posted by William Bennett (willbennett)") on Page 58.

Here's an article on it that was just written a short time ago:

How to stop Outlook’s TokenFactoryIframe downloads in Safari Issue affect users of the online Office apps. By Roman Loyola

https://www.macworld.com/article/697648/how-to-safari-outlook-tokenfactoryiframe-stop-downloads.html

Outlook | MacOS | Legacy Outlook for Mac | For education

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2022-05-05T22:09:47+00:00

Hi All,

Service Health Dashboard has indicated that issue EX375556 has been resolved as of: End time: Thursday, May 5, 2022, at 7:32 PM UTC.

User Impact: Users were repeatedly prompted to download "TokenFactoryIframe" when browsing Outlook on the web via Safari on Mac OS.

Final status: Our fix addressing the impacting property mismatch has successfully completed deployment. We've confirmed via service telemetry and through additional reports from some formerly affected users that impact is remediated for all users.

Scope of impact: This issue affected all users leveraging the Safari browser to access Outlook on the web.

Root cause: A recent update to our Office User Experience (UX) changed a parameter from “conditional” to “required” in order to sync client-side and service-side properties. However, the Outlook on the web service didn’t receive the same change as intended, resulting in a property mismatch and repeated "TokenFactoryIFrame" download prompts.

If you are still experiencing an issue, please let us know by starting a new thread as this may indicate either a scoping issue or an independent problem.

Best regards,

Shyamal

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2022-05-05T01:25:15+00:00

Hi All,

This issue was posted to the Service Health Dashboard (SHD) as incident EX375556, Start time: Monday, May 2, 2022, at 8:57 PM UTC.

User Impact: Users are repeatedly prompted to download "TokenFactoryIframe" when browsing Outlook on the web via Safari on Mac OS.

More info: Users report seeing the same download prompt when accessing office.com as well from the Safari browser.

Current status: The deployment of the fix has completed in the majority of the environments, and we've confirmed with some reporting users that the impact is remediated. We're continuing to monitor the progression of the fix as it finishes deploying to ensure the issue is resolved for all remaining environments.

Tenant administrators can view current information and updates on SHD at the link here https://portal.office.com/AdminPortal/Home#/servicehealth

For affected customers to easily identify the information here, this thread will be closed. We will update to the thread once the issue is resolved or you can obtain the most recent information from SHD.

Your patience and cooperation are highly appreciated.

Best regards,

Shyamal

Was this answer helpful?

0 comments

613 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-05-04T06:50:25+00:00

    As of recent, my organizational outlook email, as well as other people who are associated with different organizations are having an issue on the Safari browser such that Outlook keeps attempting to download a TokenFactory IFrame component. This file has no data, and I have only found that I can reproduce the issue on Safari. This seems to be an issue with two-factor authentication, but I'm not entirely sure.

    Hi, I just logged into my work outlook on my mac and it keeps downloading token factory iframe. Does anyone know about this? it looks like its a bug issue in the mail program.

    I am using outlook in a Safari browser on my Mac. Whenever I visit outlook "TokenFactoryIFrame" downloads every 5-10 seconds. I have not clicked on any of these as I do not know if it is malware or not.

    does anyone know what this is and how I can fix it? Look here, your problem is solved. Here: Fix Token Factory Iframe Hello friends, I found solutions about the subject here, it may be beneficial for you.

    Adblock Plus is free and well known. There are almost certainly other free ad blockers for Safari that you can find by searching. https://adblockplus.org/ad-blocker-safari

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-05-04T06:46:04+00:00

    Starting from last night and again this morning, every time I log into my Microsoft email my computer starts to download a 'tokenfactoryIfra' repeatedly. How do I stop this from happening and does anyone know what it is?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-05-04T06:12:11+00:00

    Hi! I have the same issue since yesterday.

    Was this answer helpful?

    0 comments