Why does Microsoft want to charge me for Hotmail service when I have deleted almost all messages ?

Hello Antonio! My name is Janbaz, and I am an Independent Advisor.

I'm sorry to hear you're having this problem, and I hope I can assist you to find a satisfactory solution.

Please check your OneDrive storage on the link below to see how much OneDrive space you have.

Outlook Storage

https://outlook.live.com/mail/0/options/general...

You can delete the message and attachments from your OneDrive that took a lot of your mail storage, and you don't need them.

I have attached a screenshot where you can look to.

Changes to Microsoft 365 email features and storage

https://support.microsoft.com/en-us/office/chan...

Please let me know if this doesn't work or if you need further assistance.

Disclaimer: This is a public user-to-user community forum. None of us here work for Microsoft and it is beyond our capability to assist directly with the account or login-related issues.

Warm Regards,

Janbaz

I did the same thing. You can delete pretty much everything and it will not give you access. i had to pay the monthly fee because I needed to get the ‘lots emails’ only to find out that ALL emails not delivered were sent as undeliverable and cannot be recovered.

Did anyone get notice that they would start doing this? i have no recollection.

Yahoo offers 1T for free.

Yes, hopefully they will reply to you soon

I have now been given a link by Microsoft to access visibility on my storage that i couldn't see before

Through this link i could then easily see and manage where my big attachments where.

Without this link, i had only restricted visibility with the changes Micrrosoft introduced.

This is link sent to me https://outlook.live.com/mail/0/options/general/storage 

So ASK MICROSOFT TO GIVE YOU ACCESS TO THIS VISIBILITY

or

Go into your Sent folder and delete your attachments there. Then of course, after Deleting, go on the Restore Deleted Items and delete them from there too. Microsoft did not give me functionality to delete all at once initially. Now with the above link, i got access to this functionality.

In case you don't get access, use the short cut keys to delete in bulk by:

1. check the tick box next to top email
2. scroll down the to where you want to delete in bulk
3. press Shift key and then check the tick box next to the bottom of the email for all the bulk and all your tickboxes will then get checked
4. Obviously ensure you are deleting the right stuff
5. Delete
6. After sending the emails to Delete Items, delete the emails from Deleted Items.

Hi, as of this morning, i'm having the exact same problem. I have cleared my Inbox, deleted hundreds of emails and cleared my One Drive completely and removed most of the attachements from the inbox and it still does not let me send or receice emails and asks me to buy storage. Is there someone i can talk to with Microsoft?

I am too not using it anymore, like Microsoft doesn't already charge enough as it is with their Windows 10. You can't even use Microsoft office without having to pay for it monthly or yearly subscription, it's a joke.