Why does Microsoft want to charge me for Hotmail service when I have deleted almost all messages ?

Anonymous
2023-03-29T17:14:16+00:00

I have used hotmail for free for more than ten years. Today I received a message from Microsoft telling me that I don't have enough space and I cannot send or receive messages. They say I have to pay monthly or annually to be able to do that. I have deleted almost all my messages from Hotmail, but the message is still there. I feel Microsoft is forcing me to pay for hotmail now.

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  1. Anonymous
    2023-04-25T08:12:21+00:00

    I'm having the same problems, Sat here yesterday deleting thousands of emails. To find out they don't even delete. Your forced to pay for storage now to access your emails. Even if you try delete to make storage you can't.

    Thanks alot Microsoft.

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  2. Anonymous
    2023-04-10T20:51:47+00:00

    I have 245gb internal storage on my phone why would i have to pay to send and receive outlook email on my phone after 15 yrs ??? deleted lots memories of mam and dad am so heartbroken, don't know how i am to contine my Angelic online class, i need it fixed asap solution greatly appreciated

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  3. Anonymous
    2023-04-08T08:36:52+00:00

    Hi Janbaz, I have exactly this problem, I cannot receive emails in my hotmail as from last night although i have deleted loads of stuff and there should be room now. I live in Oslo, Norway. Do you offer online support to help with this, and how much would it cost? Or is it not possible to solve it. Thanks and best wishes, Liselotte.

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  4. Anonymous
    2023-05-02T05:41:46+00:00

    Holding my emails hostage did force me to buy more storage. This was after deleting 1000’s of pictures, videos, and emails. It didn’t matter how much I deleted; I realized it was just a dishonest game to them. It was a no-win scenario

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  5. Anonymous
    2023-04-08T08:39:15+00:00

    Hi Janbaz, I have exactly this problem, I cannot receive emails in my hotmail as from last night although i have deleted loads of stuff and there should be room now. I live in Oslo, Norway. Do you offer online support to help with this, and how much would it cost? Or is it not possible to solve it. Thanks and best wishes, Liselotte.

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    7 people found this answer helpful.
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