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Hello,
Has anyone seen an issue where the outlook app on MacBook pro is not syncing sent messages in the local sent folder with the sent folder on the email server? This issue is for a domain and email hosted through a 3rd party hosting provider. The outlook app uses IMAP settings to connect to the email account.
The emails, however, are being sent to the destination, and it is just that a copy stored in the sent folder of the outlook app is not syncing with that of the email server through IMAP.
I would appreciate any ideas on how to fix this. Many thanks for considering my request.
Using older versions of Outlook for Mac in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You are right, but I have a collegue having months of sent email not syncing with the IMAP account and, returning on the old outlook version, there's no way to have them back!
Same issue still pending, contacted support 3 times and all ticket were closed with no solution. Using the Microsoft Sync Technologies only makes problem bigger because also do not sync the subfolder of the inbox (archive) you have created previously. They all appear empty, no matter how long you wait or force sync. They (thanks god) are back if I reconfigure the account NOT using Microsoft Sync, but than all sent email are saved in draft, not sent folder, even if in real are sent.
Hey
I had the same issue as all of you, fixed it with installing thunderbird on my mac and copied all emails from the sent outlook folder to a temp folder in thunderbird in the same email account and then moved it to the sent folder in thunderbird. voila
took me hours because of 7 accounts but worked well.
good bye outlook on mac 😃
The previous "fix" Microsoft gave me and I shared with you this morning does not work. Removing the account and putting it back with Cloud Services solves the sent folder issue, but disables the creation of new contacts and calendar events and causes inbox synching issues. Best to go to "Help" menu and select Legacy Outlook until the resolve this which I was told was "high priority".
This solves the sent inbox issue.
However, I had this further communication with Microsoft:
Q: Will I lose any functionality by leaving the account not set up with the Microsoft Cloud technology?
May 1, 2022, 8:31 am
A: There are some like you'll be unable to create Contacts and Calendar events for now and this will be resolved soon as the the concerned team is working on this.