Outlook for MAC is not syncing sent folder for IMAP account

Anonymous
2022-02-23T01:00:04+00:00

Hello,

Has anyone seen an issue where the outlook app on MacBook pro is not syncing sent messages in the local sent folder with the sent folder on the email server? This issue is for a domain and email hosted through a 3rd party hosting provider. The outlook app uses IMAP settings to connect to the email account.

The emails, however, are being sent to the destination, and it is just that a copy stored in the sent folder of the outlook app is not syncing with that of the email server through IMAP.

I would appreciate any ideas on how to fix this. Many thanks for considering my request.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-01-13T19:16:03+00:00

    I reported this issue right when new outlook came out, they tried to fix it and nothing happened. They said engineers were currently working on it and should be fixed in about a month or so... been years and nothing. Also Microsoft have the worst customer service, you use to talk with people in India now you have to chat and same results.

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  2. Anonymous
    2022-11-29T12:42:27+00:00

    Just turn of the "sync with Microsoft Cloud" option before adding IMAP account and you should be fine.

    Takes me hours of googling -.-

    Thanks guys.

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  3. Anonymous
    2022-09-28T14:27:58+00:00

    Is still have the same Issue. Thats so sad... How does this take so long to fix???

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  4. Anonymous
    2022-08-27T16:34:42+00:00

    Is there a way to reconfigure the existing account? Outlook has deleted some emails from the server, I only have them in Outlook itself, but it won't sync them up and I can't delete the account either.

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  5. Anonymous
    2022-08-27T16:10:30+00:00

    That's great to know!

    How do you set up direct sync and not use Microsoft Sync?

    Thanks!

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