How do I turn off Microsoft Authenticator?

Anonymous
2023-04-16T16:47:36+00:00

Microsoft imposed an Authenticator app on my home outlook. How do I get rid of it?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Ron-6928 4,991 Reputation points
    2023-07-31T20:31:11+00:00

    If you're the global admin, try it from 365 Admin portal: https://admin.microsoft.com

    Click Users (to expand) and click Active Users. You should get something like the following. Click MFA (highlighted).

    Image

    Clicking that should take you to https://account.activedirectory.windowsazure.com/

    Image

    You can do bulk update (enable/disable MFA on all accounts) or select your account only to disable MFA.

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  2. Anonymous
    2023-07-31T21:11:18+00:00

    That's what is frustrating! I have been using this method for almost 5 years! Everyone is MFA enabled but this Authenticator app has started popping up in the last week.

    The user logins like normal, enters their MFA code then it prompts them to download the app and set it up. They cannot continue until its complete.

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  3. Ron-6928 4,991 Reputation points
    2023-07-31T21:24:38+00:00

    That's what is frustrating! I have been using this method for almost 5 years! Everyone is MFA enabled but this Authenticator app has started popping up in the last week.

    The user logins like normal, enters their MFA code then it prompts them to download the app and set it up. They cannot continue until its complete.

    Enabled or disabled? My default is disabled on all my users.

    A few months ago I got an email notification that they will start enforcing MFA on/after a certain date. It got switched ON but I turned it back OFF (from azure AD). Perhaps one of the recent changes requires the use of MS Auth app. Phone number and alternate email address aren't sufficient and they're forcing all to add 1 more (auth app). If that's the case, I don't know how to turn off the prompt to use MS Auth app.

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  4. Anonymous
    2023-08-06T03:23:19+00:00

    Having the same issue, and it's completely idiotic. All our users we blocked from logging in to download this stupid Microsoft Authenticator App. The settings for admins are so complicated that it's impossible to figure out what's going on. Why is SMS or Call not enough as an MFA?? Insane.

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  5. Anonymous
    2023-08-07T14:47:46+00:00

    Having the same issue, and it's completely idiotic. All our users we blocked from logging in to download this stupid Microsoft Authenticator App. The settings for admins are so complicated that it's impossible to figure out what's going on. Why is SMS or Call not enough as an MFA?? Insane.

    Same issue here, Microsoft please address this!

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    20+ people found this answer helpful.
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