I can not receive or send email because One drive is full

Anonymous
2023-03-23T18:01:04+00:00

I can not receive or send email because One drive is full. My one drive is full over 5GB but my email is only 2.6GB out of 15GB yet I cannot use my email. Why is it using my One drive quota for my email?

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

69 answers

Sort by: Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  2. Anonymous
    2023-05-25T22:08:32+00:00

    This is a much bigger problem than it appears on the surface.

    1. Emails are the prime way to verify who you are when accessing daily operations, such as bank accounts, medical issues and so many other things. If you are being sent emails to verify yourself and you have no idea you were even sent such emails, then you are being severely punished for such a simple oversight of not fully understanding how OneDrive works and how it impacts all your devices.
    2. When you attempt to understand OneDrive you will realise it's a minefield. Think you can just delete your important family and other photo's off OneDrive so you can stay safe on OneDrive (capacity wise) and have your photo's just on your phone of computer? No, if you delete them off OneDrive your precious photo's will also delete off all your devices, they will be gone (there is small recovery period but you need to have the skills to access them).
    3. To fully protect yourself you need to have a good understanding of your computer, phone and OneDrive so you can manually copy important things on OneDrive to a safe storage place on your phone or your computer. This is NOT an easy task to get your head around.
    4. Given that email functionality is essential for our modern life, Microsoft have NOT gone far enough to make sure people are not severely disadvantaged by problems with OneDrive. I accept getting this right will be difficult for Microsoft (I know this because as of this date it's still WAY too complex), so in the meantime, Microsoft MUST NOT punish people until THEY make it simple and easy to follow for your 80 year old grandmother.

    There needs to be a movement to have emails as a human right.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2023-06-08T04:02:36+00:00

    this **** gig is NOTHING!!!!! emails are supposed to be free!! attachments are not one drive links! CHANGE YOUR POLICY i have had the same email address for over 20 years! THIS IS DISGUSTING!!! what about people who are poor!!!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2023-06-08T04:03:59+00:00

    AGREED!! THIS SHOULD BE ILLEGAL! This is targeting the poor.. why isnt the media talking about this?> another reason to finally leave hotmail - everyones on gmail!

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2023-06-27T18:38:07+00:00

    All of a sudden. I was unable to send or receive emails using my personal hotmail account which i have had for years and years. (When I got a new laptop I needed to register an email with my pc and microsoft. Even though my personal hotmail account was nothing to do with my One Drive. Somehow, my personal hotmail and my OneDrive have linked. HOW I RESOLVED THE ISSUE.

    1. Log into your hotmail account on line. 2. On the left hand side click on the one drive blue cloud icon. 3. Move the files from the one drive to your own documents. Basically remove the files from onedrive and plonk them anywhere but onedrive. 4. Restart laptop, (or you could try refreshing the page. Problem resolved.

    Was this answer helpful?

    0 comments No comments