I can not receive or send email because One drive is full

Anonymous
2023-03-23T18:01:04+00:00

I can not receive or send email because One drive is full. My one drive is full over 5GB but my email is only 2.6GB out of 15GB yet I cannot use my email. Why is it using my One drive quota for my email?

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  1. Anonymous
    2023-04-12T17:10:27+00:00

    I have exactly the same problems, even after deleting all the Onedrive files and release the sotrage below the cap.

    it still shows my Email has exceed limit and can't send or receive emails, including my flight tickets, my hotel reservation....etc.

    IT'S REALLY A NIGHTMARE!!!

    anyone has a solution please do share, appreciated!

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  2. Anonymous
    2023-04-11T21:26:40+00:00

    What a scam. I will be switching emails. Used hotmail for the last 20 years no problems. Now they just want your money to buy more storage. See ya.

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    30+ people found this answer helpful.
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  3. Anonymous
    2023-04-11T21:08:13+00:00

    How do I opt out of One Drive? I cannot believe this is happening. I cleared out my One Drive folders and still cannot get my mail.

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  4. Anonymous
    2023-04-11T06:46:49+00:00

    Yes, I missed my payslip, and an email from my doctor because of this.

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  5. Anonymous
    2023-04-06T00:25:37+00:00

    I am going through the same issue !! Says I have 15 Gb for email storage (which is more than 50% free) and 5 Gb for Onedrive, the latter which is full. Seems like having no more space on Onedrive completely BLOCKED incoming emails.. realised this after 3 days. Now that space on Onedrive is ok... i still havent received the emails of the last few days... theyre just lost... absolutely mind boggingly stupid.

    Microsoft should do better, this is unacceptable

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    20+ people found this answer helpful.
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