New Outlook won't let me add my outlook email account.

Anonymous
2023-08-11T16:07:39+00:00

New Outlook won't let me add my outlook email account. "This email account cannot be added to Outlook" Advanced setup does not work either?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-10-12T19:13:09+00:00

    Found the solution in the meantime: I had my own email address set as the primary address for the MS account; after making my @outlook.com address my primary in Microsoft account settings (Your Info - Sign-in preferences), signing out everywhere through Advanced security options and waiting a few hours, now everything works just fine.

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  2. Anonymous
    2023-10-12T13:51:00+00:00

    Hmm...it fixed it for me, but I'm not sure what else could do it. Maybe open your own answers thread to get some fresh attention from the support staff.

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  3. Anonymous
    2023-10-12T07:55:23+00:00

    Your solution (switching Outlook versions) doesn't work, it tries adding the account, I get the "signing you in" screen and end up back at the "Welcome to the new Outlook" login.

    The same account works fine in old Outlook.

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  4. Anonymous
    2023-10-11T23:56:46+00:00

    There is an answer if you read the entire thread.

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  5. Anonymous
    2023-10-11T22:32:52+00:00

    Is there any update on this issue? My account still won't log into new Outlook.

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