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New Outlook won't let me add my outlook email account. "This email account cannot be added to Outlook" Advanced setup does not work either?
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The answer of adding to old, then switching back to new does not work for me. So the issue still exists for some.
(Sorry for the late reply) Thank you so much for your detailed response! This worked wonderfully, I set my primary email as the Outlook one. I hope Microsoft fixes this soon
Hi Reasonable Guy
If you look through some of the past post you will see that the problems seem to have some connection to the aliases of the outlook.com email address. In most cases the problem is directly connected to the outlook.com email address. However, in your case, I think that you will find that the email address you are having problems with is an in some way aliased to the outlook.com address. Have a play with outlook.com aliases and let the community know how you get on. This will help others and might prompt MS to do something.
Thank you!
If it's like my problem the only way to access it is to use the old outlook, the new one for some reason has licensing issues.