After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

Thank you, this pretty much sums up the whole affair.

This brings me to tears and feels like bend over and take it **** Bob. This is not just about non functional software that they have failed to support but I made my decision to buy a Mac based on the fact that I could continue to use Outlook -- which I have been a long time and loyal 25+ year user. I have spend endless hours since May bouncing back and forth between Outlook and AOL browser access every time the ghosting appears. I spend 8+ hours a day sitting in front of my computer and email. I have lost emails, contacts and calendar events that I had archived for years. If they developed better operating systems for PCs perhaps I would have been able to make a different decisions but Apple is quickly outpacing PC on phones and computers. Browser based features and Outlook..com are still very lacking with features when compared to legacy Outlook -- suggesting we start using those tools as an alternative is a simply a joke and further evidence of their lack of interest in Mac users and understanding of the future of the computerized market. Or, perhaps, they know the future is short lived for them.

Here are the replies with the latest one first. So read from the bottom up.

02/03/2024, 09:13

Hello Chioma,

Thank you for the email. I am fine and hope you are too.

I find it ironic that MS appear to be in a hurry for a reply from me considering we have been waiting for a response since May last year in regard to this problem.

The most significant statement in your email is the admission, finally, that "the legacy version of Outlook for Mac ceased functioning in May 2023." Why was this not clearly announced by MS and the MS 365 subscription reduced due to a loss of a whole application that thousands of users where reliant upon? Currently, there is no official statement about this. MS Support acknowledge the existence of the problem but offer an inadequate work around of using New Outlook which is an inadequate and deficient app compared to Legacy Outlook. 

The alternatives you suggest are also nonsensical. Especially the "Upgrade to your Outlook Version". MS365 users get an update every few weeks and I have tried Legacy Outlook after every update to see if the Yahoo problem has been resolved. We use Legacy Outlook because it does what it does and has been doing it for decades. We have tried the alternatives and find them all lacking in certain ways that effect our workflows.

The link you provided to the Feedback Hub app is useless. Its for Windows. We are Mac users. I will provide feedback to the feedback portal link you have provided but with the certainty that nothing will come of it considering that no action has been taken by MS in regard to what must be thousands of complaints about this problem on the MS forum.

Please appeal to your management to fix what must be a simple thing for a trillion Dollar company which Microsoft is. Stop playing some sort of company political game to phase out the Legacy Outlook app and replace it with New Outlook by ignoring your loyal customers. Alternatively be transparent and clear, kill Legacy Outlook now so that users know where they stand and we can move forward without MS in our lives.

Best Regards …………. Ronnie

01/03/2024, 18:25

Hello Ronnie,

I trust you are doing okay.

Kindly be informed that we have tried to contact you via email on 28th February 2024, but we have not received a reply from you.

Could you please let me know if you were able to take a look at my last email? 

Please feel free to reach out if you need any further assistance or if you have any further questions.

Looking forward to hearing from you.

Kind Regards, Chioma O. Executive Customer Relations
Customer Service & Support (CSS)

2024-02-28T12:29:14Z

Hello Ronnie,

I hope you are well and apologies for the delay in our response.My name is Chioma with the Executive Customer Escalations Team at the Microsoft Corporate Office, and I am contacting you in regard to your complaint sent to our channel. We have reviewed your claim where you stated that your Outlook for Mac no longer works with Yahoo and AOL as you need it fixed.We understand the frustration you must be feeling with this particular issue, and we sincerely empathize with you. We are sorry for the experience you have had so far and for any inconvenience this issue may have caused you. Please be informed that Outlook for Mac no longer supports Yahoo and AOL accounts. Additionally, the legacy version of Outlook for Mac ceased functioning in May 2023.If you rely on Yahoo or AOL email services, here are some alternative steps you can take:

• Use Webmail: Access your Yahoo or AOL emails directly through their web interfaces. Simply open a web browser, navigate to the Yahoo Mail or AOL Mail website, and log in with your account credentials.
• Upgrade your Outlook Version: Consider upgrading to a newer version of Outlook for Mac if available. Microsoft periodically releases updates with bug fixes and improvements.
• Microsoft Outlook Web: If you prefer using the Microsoft ecosystem, you can access your Yahoo or AOL emails via Outlook on the web (formerly known as Outlook Web App). Log in with your Yahoo or AOL credentials to access your emails, calendar, and contacts.

Kindly click on this link for more information: IMAP Yahoo and AOL accounts might experience issues with re-syncing folder content - Microsoft Support

We also appreciate you for reaching out to us and providing us with your feedback on our product. We will ensure that the relevant teams are made aware so that we can look to improve in the future.

We would like to ask you to review more ways to provide us with your feedback or ideas here: Send feedback to Microsoft with the Feedback Hub app

Additionally, please feel free to report your feedback and any suggestions for improvement regarding our products or services here: https://feedbackportal.microsoft.com/feedback/

If you have questions or concerns or my understanding of the issue is not quite right, please reach out to me and we will be glad to assist you.We value your business and hope to have you as our customer for years to come.

Best Regards,**Chioma O.**Executive Customer Relations
Customer Service & Support (CSS)

I have received a further reply from MS. See below and read from the bottom up.

06/03/2024

Hello Chioma,

Thanks for the email.

The response does nothing about the problem that thousands of Mac uses of Outlook have nor does it answer actual questions or suggestions I made.

It is disappointing that this is the response to an appeal directly to Satya Nadella to listen to customers and intervene into what is an unprofessional and ridiculous situation.

Best Regards …………. Ronnie

06/03/2024

Hello Ronnie, Thank you for your email.We understand the feeling when things do not work as they should, and we apologize for any inconvenience this issue may have caused you.Please note that we have taken your feedback into cognizance, and we will cascade this to the team involved to take action. As there is no pending action on our end, we will proceed to archive this service request.Here is a summary of the key points of the case for your records:Issue summary:

• You reached out to us where you stated that your Outlook for Mac no longer works with Yahoo and AOL as you need it fixed.

Resolution:

• We informed you that Outlook for Mac no longer supports Yahoo and AOL accounts and the legacy version of Outlook for Mac ceased functioning in May 2023.
• We provided you with alternatives to try in order to be able to access your emails in Outlook.

Kindly be informed that you can contact our front-line support via http://support.microsoft.com should you have any other questions or concerns, and they will attend to you promptly.

You may receive an email survey in a few days asking you for feedback regarding the support that you received. We would appreciate it if you could find a few minutes to share your thoughts. Your feedback will help us improve the Microsoft Support experience.

Wishing you a wonderful year ahead.

Best Regards, Chioma

As I reported earlier, after emailing Mr. Nadella, I received “still under investigation” responses from level 3 support.  Today, I received the email below from level 3 support. But first I remind everyone the issues are only related to Outlook on the Mac.  None of this stupidness exists in either the Classic or New Outlook on Windows systems.

Service Request: 7035448699

Hi Joe,

We hope this message finds you well. We are writing to inform you about some limitations and ongoing issues with our Outlook services, specifically related to IMAP accounts.

1. Import/Export Limitations: Currently, we are unable to support the import or export of data on the new Outlook platform.
2. IMAP Account Rules: The creation of rules for IMAP account emails is not supported at this time.
3. Folder Movement: It is not possible to move folders from one IMAP account to another. However, you can move specific emails from one folder to another within two accounts.
4. Syncing Issues: We are aware of syncing issues with IMAP accounts in legacy Outlook. This is a known issue and is currently under investigation by our technical team.

We understand that these issues may cause inconvenience, and we appreciate your patience as we work diligently to resolve them. We will keep you updated on our progress and notify you once these issues have been addressed.

Please find the below given link for your reference

IMAP Yahoo and AOL accounts might experience issues with re-syncing folder content - Microsoft Support

Thank you for your understanding and cooperation. If you have any further questions or concerns, please do not hesitate to contact us.

Regards,

Ritika Dhawan
Support Escalation Engineer
Customer Service and Support I Technical –T3

Am I mistaken. . . . Was the response from Nadella sent to ROCleaner.

Yes it was. But the response was not from Satya. It was in response to an email addressed to him and answered by an employee.

I believe RetiredGeek also had responses and phone calls following his email adressed to Satya Nadella.

If you lost emails you can read everyhing on the forum. It's all there and does not require that you retain all the emails you get.