After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

@rocleaner - thanks for the detailed update from M$ and your response. As for my complaint to Mr. Nadella, MS engineering level 3 called me 3 times last week just to tell me they are still investigating and have no further updates. Not reassuring.

Hi everyone. I'm limping along with new Outlook as an email client, but the calendar is a red hot mess. When I switch back to legacy, I get my entire history ... not sure how far back it goes but at least a decade. In new Outlook, I have a 2023 calendar onward and that's it. I switched to legacy and exported the calendar to an .olm file. Now I want to import all that info to the Apple calendar on my Macbook and use it instead of the Outlook calendar. Does anyone know how to turn an .olm file into a type of file that I can import into the Apple calendar? I've been searching for an answer online, but it's a muddle.

Any help would be most appreciated ... thanks!

Here are the replies with the latest one first. So read from the bottom up.

02/03/2024, 09:13

Hello Chioma,

Thank you for the email. I am fine and hope you are too.

I find it ironic that MS appear to be in a hurry for a reply from me considering we have been waiting for a response since May last year in regard to this problem.

The most significant statement in your email is the admission, finally, that "the legacy version of Outlook for Mac ceased functioning in May 2023." Why was this not clearly announced by MS and the MS 365 subscription reduced due to a loss of a whole application that thousands of users where reliant upon? Currently, there is no official statement about this. MS Support acknowledge the existence of the problem but offer an inadequate work around of using New Outlook which is an inadequate and deficient app compared to Legacy Outlook. 

The alternatives you suggest are also nonsensical. Especially the "Upgrade to your Outlook Version". MS365 users get an update every few weeks and I have tried Legacy Outlook after every update to see if the Yahoo problem has been resolved. We use Legacy Outlook because it does what it does and has been doing it for decades. We have tried the alternatives and find them all lacking in certain ways that effect our workflows.

The link you provided to the Feedback Hub app is useless. Its for Windows. We are Mac users. I will provide feedback to the feedback portal link you have provided but with the certainty that nothing will come of it considering that no action has been taken by MS in regard to what must be thousands of complaints about this problem on the MS forum.

Please appeal to your management to fix what must be a simple thing for a trillion Dollar company which Microsoft is. Stop playing some sort of company political game to phase out the Legacy Outlook app and replace it with New Outlook by ignoring your loyal customers. Alternatively be transparent and clear, kill Legacy Outlook now so that users know where they stand and we can move forward without MS in our lives.

Best Regards …………. Ronnie

01/03/2024, 18:25

Hello Ronnie,

I trust you are doing okay.

Kindly be informed that we have tried to contact you via email on 28th February 2024, but we have not received a reply from you.

Could you please let me know if you were able to take a look at my last email? 

Please feel free to reach out if you need any further assistance or if you have any further questions.

Looking forward to hearing from you.

Kind Regards, Chioma O. Executive Customer Relations
Customer Service & Support (CSS)

2024-02-28T12:29:14Z

Hello Ronnie,

I hope you are well and apologies for the delay in our response.My name is Chioma with the Executive Customer Escalations Team at the Microsoft Corporate Office, and I am contacting you in regard to your complaint sent to our channel. We have reviewed your claim where you stated that your Outlook for Mac no longer works with Yahoo and AOL as you need it fixed.We understand the frustration you must be feeling with this particular issue, and we sincerely empathize with you. We are sorry for the experience you have had so far and for any inconvenience this issue may have caused you. Please be informed that Outlook for Mac no longer supports Yahoo and AOL accounts. Additionally, the legacy version of Outlook for Mac ceased functioning in May 2023.If you rely on Yahoo or AOL email services, here are some alternative steps you can take:

• Use Webmail: Access your Yahoo or AOL emails directly through their web interfaces. Simply open a web browser, navigate to the Yahoo Mail or AOL Mail website, and log in with your account credentials.
• Upgrade your Outlook Version: Consider upgrading to a newer version of Outlook for Mac if available. Microsoft periodically releases updates with bug fixes and improvements.
• Microsoft Outlook Web: If you prefer using the Microsoft ecosystem, you can access your Yahoo or AOL emails via Outlook on the web (formerly known as Outlook Web App). Log in with your Yahoo or AOL credentials to access your emails, calendar, and contacts.

Kindly click on this link for more information: IMAP Yahoo and AOL accounts might experience issues with re-syncing folder content - Microsoft Support

We also appreciate you for reaching out to us and providing us with your feedback on our product. We will ensure that the relevant teams are made aware so that we can look to improve in the future.

We would like to ask you to review more ways to provide us with your feedback or ideas here: Send feedback to Microsoft with the Feedback Hub app

Additionally, please feel free to report your feedback and any suggestions for improvement regarding our products or services here: https://feedbackportal.microsoft.com/feedback/

If you have questions or concerns or my understanding of the issue is not quite right, please reach out to me and we will be glad to assist you.We value your business and hope to have you as our customer for years to come.

Best Regards,**Chioma O.**Executive Customer Relations
Customer Service & Support (CSS)

Here is a copy of my email to Satya Nadella which I sent a minute ago:

Dear Satya Nadella, Outlook for Mac no longer works with Yahoo and AOL. MS Support has not been able to fix it since May 2023. Below is the link to one of the many complaints on the MS forum. What needs to be done to get MS's attention to fix this?

At a minimum users that pay for MS 365 should have a better answer than a work around suggesting the use of a dysfunctional New Outlook that is free to the world while we pay for a non functional Legacy Outlook in the MS 365 subscription.

https://answers.microsoft.com/en-us/outlook_com/forum/outlk_mac-outtop_mac-outsub_ofh/after-update-to-1673-outlook-for-mac-yahoo-mail/9b96de6c-ad0a-40c7-88ea-f0dc9265b310?messageId=149268b2-7db1-4d78-8473-fc4c47a48cdd&page=30

Sent using Thunderbolt because Legacy Outlook for Mac does not work!

Let's try this again. One later part will be ".microsoft.com", the other part will be "satyan".