After update to 16.73 Outlook for Mac, Yahoo mail keeps re-syncing and reloading. Changes made in Outlook AND Yahoo are not syncing.

Anonymous
2023-05-19T18:05:24+00:00

Prior to this update, I had no issue with Outlook for Mac and Yahoo. I just updated to 16.73 (23051401). After updating, I had many problems with the Yahoo mail from within Outlook. It worked for the first 15 minutes, then got login errors and IMAP errors. I deleted the Yahoo account from Outlook and then quit. I then went back to Yahoo and got a new app password. I restarted Outlook and added the new app password obtained from Yahoo. It worked for the first 15 minutes then started to suddenly empty out all emails in all folders. Then the emails would eventually re-sync and reload from Yahoo. This now happens constantly. I tried the same uninstall reinstall process again, and nothing changed. Now also changes I make within Yahoo via my browser are not reflected in Outlook and changes made to Yahoo mail within Outlook are not saved when the emails clear, res-sync and reload, and they are not reflected in Yahoo online either. It's stuck in a loop. New emails DO ARRIVE and get added to the loop. Also there is a constant attempt to recreate the basic Yahoo folders: Drafts, Archive, Junk, Bulk. I get error messages saying can't be installed because they already exist - which they do! Why is it trying to reinstall them as if it is a new connection with Yahoo?

My setup is the following using OUTLOOK for MAC - BUT NOT NEW OUTLOOK. New Outlook does not support all the folders I have created over the years for organization and am unwilling to lose. I have a 16 inch MBPro M1 Max chip. Running Monterey 12.6.5.

AS a side note, I have for the past year or more had problems where white-listing emails does not work. Outlook is putting emails of people I email with regularly into SPAM. I whitelisted many of them, but Outlook is ignoring the classification and still putting those emails into SPAM.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-06-23T12:37:24+00:00

    I had actually received an email from AOL on May 25 that my inbox would have, "a new look and feel and had been updated with innovative features". Perhaps that is where Diane heard it as well?

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  2. Anonymous
    2023-06-23T02:04:27+00:00

    Yes, I had that same problem several weeks ago with it not recognizing my password. When this whole problem of continuous re-syncing started, I assumed there was a problem with my account, so I disconnected IMAP, and then when I went to reconnect, it kept telling me there was a problem with my password. I had to contact AOL support to fix it. I never really understood the problem, but the agent did as soon as I contacted them.

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  3. Anonymous
    2023-06-22T20:05:46+00:00

    I too greatly miss Rules in the New (work in progress) Outlook however, the alternative of going back to Legacy is worse. Plus my rules stopped working in Legacy when the Yahoo/Outlook problems started.

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  4. Anonymous
    2023-06-22T18:31:06+00:00

    Hi, I just tried to swtich to the New Outlook based on some of the reviews here. Unfortunately, it does not recognize my password. Did anyone else encounter this? I also tried to put in my mail key and that did not work either. Frustrated!!!

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  5. Anonymous
    2023-06-22T18:22:02+00:00

    Yikes---curious as to where you heard that Rules will be supported in November? I need the Rules feature as well. That is a long time from now. I can't understand why Microsoft would reduce functionality with "New" software.

    Ugh, I completely empathize with you, George! As for the references to AppleScript and Rules, that is the word from Michael Tsai, the developer of SpamSieve, that he anticipates it to be forthcoming in November. Here's the link:

    https://forum.c-command.com/t/ms-outlook-the-new-release/15026

    I hear you, however, about citing to sources of information -- I asked Diane Poremsky about ten days ago for where she heard about AOL/Yahoo tweaking their e-mail servers and still have had no reply. If anyone else knows, please feel free to share!

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